The Maybourne Beverly Hills Residential Housekeeper

About The Maybourne Beverly Hills

The Maybourne Beverly Hills is Maybourne’s hotel in California, located near Rodeo Drive and Beverly Cañon Gardens. It combines rooms and suites with restaurants, bars, a spa and a rooftop pool. Its dining venues include The Terrace and Dante Beverly Hills. Careers at the property span guest services, housekeeping, food and beverage, culinary work and the operational roles that support a full-service hotel.

Role & Responsibilities

• Clean bedrooms and bathrooms, including fixtures and surfaces, and maintain assigned rooms to a high standard of cleanliness and order.
• Strip and make beds; replace towels and linens as needed.
• Keep pantries tidy, stocked according to shelf labels, and closed when not in use.
• Replenish guest supplies, including toiletries.
• Clean residential corridors, parking areas, and the lobby, including vacuuming and cleaning mirrors, credenzas, and elevators.
• Report room defects and maintenance issues to Housekeeping Managers, and report building, plant, or equipment defects according to hotel procedure.
• Carry out other cleaning duties assigned by Housekeeping Managers and perform additional duties outside the normal scope when business needs require.
• Report suspicious persons or situations, and immediately report accidents involving staff, guests, or visitors according to procedure.
• Maintain a quiet and polite manner; address work concerns directly with a colleague when appropriate or raise them with Housekeeping Managers.
• Keep room doors closed while working and display the “ATTENDANT IN ROOM” sign on the door handle.
• Arrive at residences at the scheduled time; consult Housekeeping Managers if additional cleaning time or assistance is needed.
• Support the efficient operation of the Housekeeping Department and report to a superior before accruing overtime.
• Promote a positive image of the property through a pleasant, upbeat manner and respond to guests’ specific needs and requests.
• Maintain the confidentiality and security of guestrooms and residents’ privacy; do not discuss residents or their units with hotel colleagues, or raise departmental concerns with guests, residents, or their assistants or employees.
• Communicate effectively within the department, keep Housekeeping Managers informed of problems or queries, and report complaints to them.
• Attend required departmental training sessions and meetings, and be fully conversant with the Staff Induction Book.
• Do not carry a personal phone while on duty; use the provided iTouch or radio for communication.
• Follow applicable safe working practices and remain aware of workplace hazards; wear required protective clothing and appropriate PPE, including a mask and gloves.
• Maintain a clean, groomed appearance.
• Maintain the assigned cart in good condition and appearance, report maintenance issues, and stock it properly without overloading it.
• Maintain the residential storage areas, pantries, and trash rooms on the 6th, 7th, and 8th floors when assigned.

Qualifications

• One year of prior experience in a similar cleaning position.
• High school diploma or equivalent vocational training.
• Ability to speak, read, write, and understand English.
• Ability to stand, walk, handle or feel objects and tools, stoop, bend, kneel, crouch, crawl, talk, hear, and reach with hands and arms; occasional climbing or balancing is required.
• Ability to regularly lift or move up to 25 pounds and sometimes up to 50 pounds.
• Physical effort sufficient to clean multiple rooms per shift.

Skills

Experience

One year in a similar cleaning position.

Education

High school diploma or equivalent vocational training.

Compensation

The base compensation for this position is USD 30.70 per hour.

Benefits

Medical, dental, and vision insurance; company-matched 401(k) plan; company-matched Health Savings Plan; flexible spending; paid holidays; paid time off; paid sick leave; Employee Assistance Program; parking; employee recognition programs; colleague meals; colleague referral incentive program.

Culture

The Maybourne Beverly Hills describes service as a coordinated effort across its departments. Its recruitment materials emphasize care for guests, collaboration and consistent professional standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.