Tapestry Vice President, Global Retail Business Systems

About Tapestry

Tapestry is a New York–based house of modern luxury, uniting the distinctive worlds of Coach, Kate Spade, and Stuart Weitzman. As an employer, the group offers the scale and sophistication of a global fashion leader while preserving the creative spirit and heritage of its iconic brands. Tapestry cultivates an inclusive, purpose-driven culture where design, craftsmanship, digital innovation, and commercial excellence intersect. Its teams are encouraged to think boldly, grow continuously, and contribute to a more responsible future for fashion, making Tapestry a compelling environment for talent seeking impact, creativity, and international opportunity.

Role & Responsibilities

• Define and execute the global retail technology strategy across brands and regions.
• Identify emerging technologies and trends to improve store operations, associate productivity, and customer experience.
• Develop investment strategies, business cases, and multi-year transformation roadmaps across brands and regions.
• Simplify and modernize the global store technology ecosystem.
• Drive global standards and reusable capabilities while accommodating regional and local requirements.
• Lead the evolution of future store experiences through AI, automation, connected devices, analytics, and other innovative technologies.
• Establish and lead a high-performance global retail technology organization.
• Define roles, responsibilities, and governance across global, regional, and local teams.
• Create architectural, delivery, and operational standards that promote consistency and scalability.
• Develop leadership capabilities and succession plans across the organization.
• Foster a culture focused on customer and associate experience, accountability, innovation, and continuous improvement.
• Ensure global availability, performance, security, and resiliency of business-critical store technologies.
• Establish global operational standards and service-level expectations.
• Drive proactive monitoring, observability, incident reduction, and continuous service improvement.
• Partner with Infrastructure, Cybersecurity, Architecture, and Service Management teams to ensure reliable and secure store operations.
• Establish appropriate business continuity and disaster recovery capabilities for critical retail systems.

Qualifications

• 15+ years of experience in retail technology, enterprise applications, store systems, or related disciplines, including demonstrated leadership of application strategy, delivery, support, and modernization in a complex global environment.
• 5+ years leading geographically distributed teams, including coaching leaders, developing talent, setting priorities, providing performance feedback, and building organizational capability across regions.
• Proven success delivering large-scale technology transformations across North America, APAC, and the EU, balancing global standards, regional requirements, local regulatory considerations, operational readiness, and business adoption.
• Deep expertise in retail technology, including POS, payments and PCI compliance, clienteling, mobile selling, inventory management, RFID, omnichannel operations, integrations, and store support models.
• Strong understanding of service management, operational support, governance, vendor management, financial management, and technology delivery.
• Strong customer and store-operations mindset, with the ability to translate business needs, store pain points, and regional requirements into scalable technology solutions and measurable business outcomes.
• Strategic thinking combined with hands-on execution, with the ability to move between long-term roadmap planning, operational details, and executive-level communication.
• Ability to operate effectively in a global matrixed organization, with strong influencing, communication, and stakeholder-management skills and experience working across global matrix organizations.
• Curiosity and learning agility, with a passion for innovation, AI, automation, and the future of retail.
• Proven ability to build high-performing teams, develop talent, and foster an inclusive, high-accountability culture.
• Continuous improvement mindset and commitment to leveraging technology responsibly to enhance customer experience, associate effectiveness, and business performance.

Skills

Experience

15+ years in retail technology, enterprise applications, store systems, or related disciplines; 5+ years leading geographically distributed teams.

Compensation

The base compensation for this position ranges from USD 300,000 to USD 350,000 per annum.

Benefits

Medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.

Culture

Tapestry fosters a collaborative, inclusive workplace where creativity, craftsmanship, and consumer insight come together across its portfolio of iconic fashion and lifestyle brands. As an employer, it encourages entrepreneurial thinking, global perspective, and continuous growth, empowering teams to shape meaningful brand experiences while contributing to a culture of innovation and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.