TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Drive boutique sales and achieve individual objectives and KPIs while delivering memorable in-store experiences and service.
• Support colleagues and other boutique team members.
• Consider all client touchpoints to deliver an effective omnichannel sales and client experience.
• Propose sales-development ideas related to merchandising, events and product mix.
• Represent TAG Heuer’s brand DNA as a passionate Brand Ambassador in and outside the boutique, particularly at events.
• Meet individual clienteling objectives, including outreach, appointments and appointment-driven sales, using the tools provided.
• Collect client data accurately and use it to engage clients personally and identify opportunities to grow the business.
• Communicate the brand story, DNA, advantages and technical details to build trust and lasting client relationships.
• Contribute to daily operational processes under boutique management supervision, including inventory, cash handling, security, and store opening and closing.
• Use CEGID and Salesforce effectively and carry out visual merchandising.
• Coordinate after-sales operations through the watch’s return.
• Follow guidelines for grooming, conduct and visual merchandising, including window displays, product presentation and catalogues.
• Contribute to a positive, inclusive and supportive work environment.
• Contribute to store maintenance.
• Comply with internal control policies.

Qualifications

• Knowledge of the luxury retail environment.
• Knowledge of or passion for watches, lifestyle trends, new technologies and sports.
• Fluent English and the local language; a third language is a plus.
• Selling skills, including client discovery, product presentation, storytelling, upselling, objection handling and closing sales.
• Understanding of sales KPIs, including traffic, conversion, sales volume and value, ASP and sales mix.
• Knowledge of client and clienteling KPIs.
• Knowledge of digital tools.
• Knowledge of or interest in the brand’s DNA, history and collections.
• Knowledge of front- and back-office tools.
• Knowledge of brand retail procedures.
• Client-centric mindset focused on recruiting new clients, growing the active client base and nurturing long-term client relationships.
• Open-mindedness and excellent interpersonal and communication skills.
• Energetic, self-motivated, action-oriented and results-oriented.
• Self-starter able to work effectively in a fast-paced, dynamic environment.
• Adaptable to change, flexible, and able to bring forward new ideas and solutions.
• Team spirit, high integrity and transparency.
• Ability to represent the Maison in and outside the store, with strong presentation skills.
• Digitally savvy, a fast learner and rigorous.

Skills

Experience

At least 2 years of luxury retail experience; 3 years minimum overall.

Compensation

The base compensation for this position ranges from USD 19 to USD 22 per hour.

Benefits

Medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401(k), automatic employee contribution, and employee assistance programs.

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.