- Location
- Westport Connecticut USA
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Assistant Store Manager at Swarovski models excellent customer service, coaches and develops the team, supports recruitment and employee relations, drives sales, and oversees store operations. The role is full-time in Westport, Connecticut, and provides coverage for the Store Manager as needed.
Role & Responsibilities
- Model outstanding customer service and deliver an exceptional brand experience.
- Coach, motivate, and onboard team members to maximize performance.
- Support recruitment, talent development, and employee relations.
- Drive sales and support monthly plans and targets.
- Oversee store operations, including inventory, cash handling, and compliance.
- Step in for the Store Manager as needed.
Qualifications
- 1–2 years of experience in a multicultural retail environment in luxury fashion, cosmetics, or lifestyle brands.
- Some leadership and coaching experience.
- Ability to establish trusting relationships and empower others.
- Excellent customer service skills and digital proficiency.
- A responsible approach and ability to take ownership.
- Curiosity, empathy, a results-driven team orientation, and a commercial mindset.
Skills
Experience
1–2 years in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands; some leadership and coaching experience.
Workplace
The role is situated in Westport, Connecticut, USA — conveniently close to New York.
Explore jobs in Connecticut or in the USA.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program offering mental, physical, and emotional health support, managerial support, and assistance with financial and legal matters; product, personal, and leadership skills training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Retail Manager», «Deputy Store Manager», «Assistant Boutique Manager», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.