- Location
- Santa Clara California USA
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $24–26/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Assistant Store Manager supports a positive team environment, exceptional customer experiences, and commercial results at Swarovski’s Westfield Valley Fair store in Santa Clara. This full-time role coaches and develops team members, oversees store operations, and steps in for the Store Manager as needed.
Role & Responsibilities
- Model outstanding customer service and deliver a strong brand experience.
- Coach, motivate, and onboard team members to maximize performance.
- Support recruitment, talent development, and employee relations.
- Drive sales and support monthly plans and targets.
- Oversee store operations, including inventory, cash handling, and compliance.
- Step in for the Store Manager as needed.
Qualifications
- Some leadership and coaching experience.
- A winning personality and the ability to establish trusting relationships and empower others.
- Excellent customer service skills and digital proficiency.
- A responsible approach and ability to take ownership.
- Curiosity, empathy, a results-driven team mindset, and commercial acumen.
Skills
Experience
1–2 years in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
Workplace
This position is based in Santa Clara, California, USA, within easy reach of San Jose.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 26 per hour.
Benefits
Recognition awards; exclusive employee discounts on Swarovski products; paid volunteering leave; a global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters; product, personal, and leadership skills training; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Retail Manager», «Retail Store Deputy Manager», «Assistant Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.