Shiseido Online Merchandising Manager

Role & Responsibilities

• Lead, coach, and develop a team of eMerchandisers, ensuring merchandising strategies are executed accurately and on schedule across catalog, navigation, on-site search, content, and promotions while delivering a strong customer experience.
• Act as the merchandising subject matter expert and escalation point for complex configurations, troubleshooting, QA validation, and issue resolution.
• Oversee site merchandising, content, and promotional updates using Salesforce Commerce Cloud (SFCC).
• Project-manage front-end content, coordinate development activities, and support QA for site updates and optimizations.
• Ensure promotions are properly configured, tested, validated, and deployed.
• Maximize use of SFCC Business Manager merchandising and optimization tools, including sorting rules, search, A/B testing, and analytics capabilities.
• Identify and implement best practices that improve merchandising operations, execution quality, governance, and speed to market; maintain and enhance merchandising documentation and knowledge bases in Confluence.
• Manage team operations, including resource allocation, workflows, workload prioritization, process improvement, delivery tracking, and capacity planning.
• Manage subscription program operations, including execution, vendor management, reporting, analysis, and optimization recommendations in partnership with cross-functional teams.
• Manage relationships with merchandising-related vendors, lead business reviews, identify optimization opportunities, and ensure alignment with business objectives.
• Partner with Analytics teams on tracking, tagging, and KPI reporting.
• Report on eMerchandising KPIs, recommend optimizations, standardize reporting and communications to improve data collection and delivery efficiency, and partner with Analytics to create or update dashboards.
• Collaborate with Ecommerce, Digital Marketing, CRM, ADX, and IT teams to align merchandising strategies with campaigns, promotions, and customer experience initiatives.
• Partner with Digital Product Management and IT to define business requirements, evaluate solutions, and support delivery of merchandising-related site enhancements.
• Lead cross-functional tickets and eMerchandising initiatives within IT release cycles, managing priorities, requirements, configurations, QA, team capacity, and delivery for enhancements, bug fixes, and optimization opportunities.
• Lead the merchandising workstream on IT projects from requirements gathering through development, configuration, testing, and deployment; lead merchandising UAT by developing test scenarios and use cases, coordinating brand testing, validating configurations, managing defect resolution, and securing final business sign-off.
• Conduct post-launch analysis to assess performance and identify optimization opportunities.
• Partner with Product Management on experimentation and A/B testing initiatives to ensure proper implementation.
• May perform other duties in support of the organization’s vision, mission, and values.

Qualifications

• 7+ years of ecommerce experience, with an in-depth understanding of online merchandising, site optimization, web analytics, and delivery of ecommerce enhancements through cross-functional IT projects and release cycles.
• Deep, hands-on experience with ecommerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including merchandising configurations, promotions, catalog management, search, content publishing, troubleshooting, and QA validation.
• Demonstrated experience leading and developing ecommerce merchandising teams.
• Strong experience translating business requirements into functional specifications and partnering with Product, IT, and Development teams to deliver digital initiatives.
• Hands-on experience with QA, UAT, troubleshooting, and ecommerce project delivery.
• Exposure to AI-powered ecommerce tools and capabilities.
• Experience managing third-party development and technology vendors.
• Analytical and data-driven approach.
• Effective time-management and project-management skills.
• Ability to prioritize responsibilities in line with business objectives.
• Strong organizational skills.
• Ability to create and maintain timelines and deliver work to deadlines.
• Ability to interpret site analytics, build reports, and summarize findings in a meaningful way for business goals.
• Excellent attention to detail and quality assurance capabilities.
• Team-oriented, with strong relationship-building skills.
• Strong knowledge of Word, Excel, and PowerPoint.
• Understanding of the beauty market is a plus.

Skills

Experience

7+ years in ecommerce; proven experience leading and developing ecommerce merchandising teams; experience managing third-party development and technology vendors.

Benefits

Medical, dental, and vision insurance; life and disability insurance; paid time off; paid volunteer days; paid company holidays; paid parental leave; 401(k) with 6% company match; talent development and learning programs; internal and international mobility; product discounts and annual gratis; employee-led affinity groups; tuition reimbursement; eligibility for a bonus program with the ability to overachieve.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.