Sephora Store Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Oversee daily store operations in a high-volume environment, delivering an elevated client experience and driving sales and profitability.
• Lead, coach, inspire, and develop a diverse team, fostering growth, accountability, and achievement of performance goals.
• Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature client service.
• Conduct performance appraisals and provide timely, actionable feedback and mentorship to support team members’ development and engagement.
• Promote continuous learning through coaching, open dialogue, and resources that help associates and leaders reach their potential.
• Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
• Maintain an inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
• Optimize inventory and staffing resources, adapt to changing priorities, and identify opportunities to drive growth.
• Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
• Build trust, clarity, and enthusiasm across teams and with senior leadership; manage conflict, facilitate complex discussions, and ensure alignment.
• Balance store operations with business growth while creating personalized, memorable experiences that build client loyalty and satisfaction.
• Be available to work evenings, weekends, and holidays.
• Lift and carry up to 50 pounds; bend and stretch to stock shelves; stand and walk the sales floor for the entire shift; work in a fragrance-filled environment; and handle and apply products to clients, with or without accommodation.

Qualifications

• Demonstrated success in a Store Manager role in a high-volume, complex retail or hospitality environment.
• Strong ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve ambitious targets.
• Ability to recruit, inspire, and develop talent, fostering an energetic, collaborative atmosphere and strong results.
• Exceptional communication and interpersonal skills.
• Ability to manage conflict, facilitate complex discussions, and ensure alignment.
• Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
• Experience creating personalized, memorable client experiences that foster lasting loyalty and satisfaction, while balancing operations with business growth.
• Ability to meet the role’s physical requirements, with or without accommodation.

Skills

Compensation

The base compensation for this position ranges from USD 82,100 to USD 100,550 per annum.

Benefits

Eligible employees may receive bonuses. Benefits, subject to eligibility requirements and potentially job classification and length of employment, include medical, dental, and vision coverage; company-paid disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a Student Debt Retirement plan that allows qualifying student loan payments to earn the 401(k) match; vacation and sick paid time off; protected leave; training, tuition reimbursement, and leadership development; a 30% discount on merchandise and services; complimentary products or “gratis”; flash sale discounts on LVMH brand products; free mental health and financial coaching through 24/7 access to Modern Health and Financial Finesse; and volunteer and donation matching.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.