Sephora Retail Technology Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Own the store-facing vision, scope, prioritization, business requirements, and execution plans for technology initiatives across assigned areas, including reporting, store hardware, information security, cybersecurity, and infrastructure.
• Translate enterprise strategies, technical requirements, business partner requests, store use cases, operational challenges, and risk considerations into actionable requirements, launch criteria, support models, and success measures.
• Lead pilots, proofs of concept, launches, and deployments for new or enhanced store technology capabilities.
• Develop change-management plans covering store workload, communications, training, documentation, operational readiness, adoption, and post-launch reinforcement.
• Partner with Technology, Infrastructure, Network, Desktop Support, Information Security, Product, Engineering, and Retail teams to ensure solutions meet store-operating needs, security requirements, and support expectations.
• Oversee day-to-day business operations and store-facing execution for assigned technology programs, tools, and platforms.
• Develop and maintain store-facing operating processes, service expectations, readiness checklists, communications, training materials, and support documentation.
• Lead intake and prioritization of technology requests through the Retail operating model, assessing business value, store impact, workload, security requirements, change-management needs, and infrastructure dependencies.
• Troubleshoot and triage store technology issues with stores, Technology teams, the Help Desk, and cross-functional partners; identify trends, recommend solutions, and escalate material risks.
• Define store impact, severity, urgency, business value, and operational risk to guide the prioritization and resolution of incidents, recurring issues, enhancements, hardware replacements, and access or security needs.
• Monitor ticketing, store feedback, performance data, and escalation trends to identify opportunities to improve technology reliability, usability, support, and store execution.
• Define KPIs and use quantitative data, qualitative insights, store observations, adoption measures, and workload considerations to evaluate program performance and influence product roadmaps.
• Lead post-launch reviews covering adoption, support trends, store feedback, workload impact, lessons learned, and recommended improvements.
• Provide executive-ready updates on program status, launch readiness, adoption, risks, emerging issues, decisions, and recommended actions.
• Identify opportunities to simplify store processes, reduce operational workload, improve technology reliability, strengthen secure store operations, and increase field adoption.
• Monitor retail, technology, cybersecurity, infrastructure, AI, and consumer trends to develop a store perspective and recommend relevant tests, innovations, or investments.
• Champion the store perspective in cross-functional decisions, ensuring partners understand program priorities, operational implications, risks, ownership, and mitigation plans.

Qualifications

• Five to seven years of relevant experience in retail technology, retail store operations, store systems, technology program management, infrastructure, hardware, networks, desktop support, information security, cybersecurity, change management, or a related field.
• A bachelor’s degree or equivalent related experience.
• Strong project and program management skills, including the ability to prioritize and manage multiple cross-functional technology initiatives, launches, enhancements, risks, and timelines.
• Deep understanding of retail store processes, day-to-day operations, workload considerations, launch readiness, incident triage, stakeholder alignment, and support-model execution.
• Experience or working knowledge across reporting platforms, store hardware, information security, cybersecurity, networks, desktop support, infrastructure, and related digital or mobile technologies.
• Ability to translate complex technical concepts and business needs into clear requirements, operational guidance, communications, training, documentation, and executive updates for technical and non-technical audiences.
• Strong analytical skills, including the ability to use performance data, ticket trends, store feedback, adoption measures, and workload impact to influence roadmaps and prioritization.
• Proven ability to build alignment, influence decisions, and drive accountability across teams without direct reporting authority.
• Clear written, verbal, presentation, and stakeholder-management skills.
• Passion for client experience, store operations, workload reduction, secure technology practices, and retail innovation.
• Agility and sound judgment when priorities, risks, or operational requirements change.
• A collaborative, client-focused approach grounded in curiosity, creativity, and a commitment to delivering results.

Skills

Experience

Five to seven years of relevant experience in retail technology, retail store operations, store systems, technology program management, infrastructure, hardware, networks, desktop support, information security, cybersecurity, change management, or a related field.

Education

A bachelor’s degree or equivalent related experience.

Compensation

The base compensation for this position ranges from USD 99,000 to USD 131,765 per annum.

Benefits

Medical, dental, and vision coverage; employer-paid disability and life insurance; 401(k) with a 4% match; FSA and HSA programs; student debt retirement plan with eligible student loan payments qualifying for the 401(k) match; PTO, flexibility, and protected leave; training, development, and tuition reimbursement; 30% discount on merchandise and services; opportunities for free products; flash sale discounts on LVMH brand products; free mental health and financial coaching through Modern Health and Financial Finesse, with 24/7 access; volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment. Individuals in this role may also be eligible for bonuses.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.