Sephora Retail Communications Manager, Translation and Localization

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Manage end-to-end Spanish translation and localization across the department for policies, guidelines, communications, e-learning, PDFs, videos, and audio using translation technology.
• Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
• Establish and maintain quality-assurance practices for Spanish-language content, including version control, accessibility, and publishing accuracy.
• Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
• Improve translation processes, tools, and workflows to increase speed, consistency, and quality.
• Maintain and consistently apply translation glossaries, style guides, and terminology standards for Spanish-language content.
• Prioritize translation requests by evaluating content readiness, business priority, timing, effort, audience impact, and localization risks.
• Collaborate with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts to confirm business intent, resolve source-content questions, and validate specialized terminology.
• Partner with Retail Communications and Design teams to ensure translated materials follow established content, brand, design, and store-voice standards.
• Advise cross-functional partners on translation and localization, identifying risks and recommending solutions when direct translation could affect clarity, meaning, or audience relevance.
• Drive continuous improvement across communications responsibilities and lead or participate in improvements to Retail Communications processes and tools.
• Travel to Sephora stores as needed to monitor project progress and adoption, gather feedback and insights, and develop new or improved procedures.
• Own and support special projects, applying translation and localization expertise to ensure successful execution and alignment with broader business goals.
• Occasionally support core retail communications during peak periods, coverage gaps, or special projects.
• Create and execute comprehensive, compelling communication strategies for stores and retail leadership to support clarity and alignment across the business.
• Advise on messaging, timing, methods, and communication vehicles to maximize impact.
• Evaluate communications requests across departments to ensure they are necessary and aligned with organizational priorities.

Qualifications

• Full professional fluency in Spanish and English, written and spoken, with demonstrated experience translating, editing, proofreading, and adapting business content in both languages.
• Strong knowledge of linguistic quality assurance, cultural adaptation, and maintaining consistent tone, style, and technical terminology across languages.
• Experience using Content Management Systems, Translation Management Systems, translation-memory tools, or similar translation technologies.
• Strong project-management and organizational skills, including the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
• Excellent listening and collaboration skills, with a commitment to understanding business-partner and audience needs.
• Sound judgment and critical-thinking skills, including the ability to solve problems independently, navigate ambiguity, and recognize when to escalate concerns.
• Flexibility and resilience in managing changing priorities, time-sensitive requests, and evolving business needs.
• Proficiency in Adobe Acrobat and Microsoft Word, Excel, and PowerPoint.
• A proactive approach, openness to feedback, and commitment to continuous learning and improvement.
• Experience in retail communications, professional communications, or a retail environment is preferred.
• Experience with Articulate Storyline, Articulate Rise, Vyond, Adobe Creative Suite, closed-captioning tools, audio-editing software, AI voiceover tools, or XLIFF files is a plus.
• Experience with Retail Zipline or learning-management systems is a plus.

Skills

Experience

Four or more years of professional translation and localization experience.

Education

A degree in translation, communications, linguistics, business, or a related field is preferred.

Compensation

The base compensation for this position ranges from USD 86,105 to USD 114,570 per annum.

Benefits

Eligible employees may receive bonuses. Benefits, some subject to eligibility requirements and job classification or length of employment, include medical, dental, and vision coverage; disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a student debt retirement plan that allows qualifying student loan payments to earn the 401(k) match; PTO, flexibility, and protected leave; training, development, and tuition reimbursement; a 30% discount on merchandise and services, free products or gratis, and flash sale discounts on LVMH brand products; free mental health and financial coaching through Modern Health and Financial Finesse; and volunteer and donation matching.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.