- Location
- Atherton Mall 2036 South Blvd., Suite C (View map)Charlotte, NC 28203USA
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Operations Leader at Sephora leads store operations, inventory, replenishment, order fulfillment, merchandising, and team development while supporting an exceptional client experience. This is a permanent, full-time position requiring 30–40 hours per week, with availability for nights, weekends, and holidays; hourly pay is $24.00–$27.50, depending on qualifications, experience, and position or geographic factors.
Role & Responsibilities
- Oversee inventory management, replenishment, order fulfillment, and compliance with operational standards.
- Lead visual merchandising, promotional events, and store maintenance to uphold brand presentation and support sales.
- Partner with the team to deliver exceptional service and contribute to store goals.
- Guide and train team members in operational processes, selling behaviors, performance metrics, and company initiatives.
- Promote an inclusive culture of openness where everyone feels empowered.
- Follow company policies and help create a safe and enjoyable shopping experience.
- Lead the operations team and develop team members.
Qualifications
- At least 2 years of leadership experience in a similar role, preferably in retail operations or hospitality; 3 years minimum experience.
- Proven ability to lead, coach, and develop teams to achieve goals.
- Strong attention to detail, problem-solving, and organizational skills.
- Effective time management and ability to prioritize in a dynamic environment.
- Excellent communication and interpersonal skills.
- Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success.
- Ability to lift and carry up to 50 pounds as needed.
- Availability for the required minimum weekly shifts and hours, including peak retail operations at night, on weekends, and holidays; punctuality and consistent attendance.
Skills
Experience
At least 2 years of leadership experience in a similar role, preferably in retail operations or hospitality; 3 years minimum experience.
Workplace
This position is based in Charlotte, North Carolina, USA.
Explore jobs in North Carolina or in the USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits, based on eligibility.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.