Sephora Human Resources Generalist

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Serve as the primary contact for employee relations escalations, conduct investigations, address concerns, and escalate issues to the HR Manager when necessary.
• Coach and advise leaders on performance management, disciplinary measures, and consistent application of company policies.
• Conduct employee feedback initiatives, including surveys, roundtables, and exit interviews, and work with operations to implement actionable change plans.
• Partner with the Accessibility and Inclusion Generalist to address accommodation needs and facilitate safe, effective returns to work.
• Partner with leaders on safety incidents and follow through to help maintain a secure work environment.
• Represent Sephora at unemployment hearings and assist managers with case preparation as needed.
• Support compliance with Sephora policies and procedures.
• Maintain accurate employee records and ensure compliance with organizational requirements.
• Use HR analytics to identify trends, inform decisions, and recommend workforce-planning improvements to leaders.
• Analyze employee data for patterns in turnover, absenteeism, and performance, and provide insights to business leaders.
• Monitor HR metrics, including engagement, retention, and diversity statistics.
• Collaborate with business leaders on data-driven talent management and development strategies.
• Attend daily operations start-of-shift and productivity meetings to support operations and maintain visibility with employees.
• Facilitate succession planning for supervisor roles, maintain coordinator talent pools, and track development plans.
• Support annual performance reviews for non-exempt employees in partnership with leaders.
• Provide employees with guidance and resources on career development opportunities and pathways within the organization.
• Work with HR leaders on internal initiatives, networking opportunities, and projects to strengthen team development, morale, and engagement.

Qualifications

• At least 3 years of related Human Resources experience, preferably in a distribution center or manufacturing plant.
• PHR or SHRM certification preferred.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Ability to give and receive feedback professionally and respectfully, setting an example for others.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent time-management skills and a proven ability to meet deadlines.
• Knowledge of and experience applying HRIS systems such as Dayforce and SuccessFactors, and the MS Office Suite, with strong MS Excel skills.
• Flexibility and adaptability to respond proactively in a fast-paced environment.
• Ability to model teamwork and take a collaborative approach with staff, associates, and management.
• Ability to demonstrate Sephora Values in workplace interactions.
• Ability to maintain a flexible work schedule, work any designated shift, and work overtime as requested to meet business and operational needs.
• Ability to travel minimally for seminars and other work-related activities.

Skills

Experience

At least 3 years of related Human Resources experience, preferably in a distribution center or manufacturing plant.

Compensation

The base compensation for this position ranges from USD 86,105 to USD 96,235 per annum.

Benefits

Healthcare coverage including medical, dental, and vision; employer-paid disability and life insurance; 401(k) with a 4% match; FSA and HSA programs; Student Debt Retirement plan with qualifying student loan payments eligible for the 401(k) match; paid time off, sick paid time off, and protected leave; development programs, tuition reimbursement, and mentorship; 30% discount on merchandise and services; opportunities for free products or “gratis”; flash sale discounts on LVMH brand products; free mental health and financial coaching resources through Modern Health and Financial Finesse, with 24/7 access; volunteer and donation matching. Bonus eligibility may also apply.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.