- Location
- 16926-C Birkdale Commons Pkwy Space # 9&11 (View map)Charlotte, NC 28078USA
- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $60,100–73,600/year
- Department
- Retail & Boutique Operations
- Posted
- Nov 8, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a full-time, permanent Assistant Store Manager for its Birkdale Village store in Charlotte, North Carolina. The role supports store operations and client experience, leads recruitment and team development, and drives sales, profitability, and operational excellence. The annual base salary range is $60,100–$73,600, with actual offers depending on qualifications, experience, skills, education, credentials, business factors, and geographic location; employees may also be eligible for bonuses.
Role & Responsibilities
- Collaborate with the Store Manager to ensure smooth daily operations, deliver exceptional client experiences, and drive sales and profitability.
- Lead, coach, inspire, and empower the team to exceed expectations and performance goals, fostering growth, development, and accountability.
- Attract, hire, and onboard talent to build a diverse, inclusive team that reflects Sephora’s values and delivers signature service.
- Promote continuous learning through real-time coaching, actionable feedback, and ongoing support.
- Conduct performance appraisals and provide feedback and mentorship to support team members’ development and engagement.
- Deliver outstanding service, resolve client concerns, and encourage engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources, adapt to changing priorities, and drive business results.
- Ensure availability for evenings, weekends, and holidays.
- Lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Qualifications
- Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, driving results and elevating team performance through hands-on leadership.
- Strong ability to recruit, inspire, and develop talent to deliver results and foster an energetic, collaborative atmosphere.
- Excellent communication and interpersonal skills, including the ability to build trust, communicate clearly, deliver constructive feedback, and facilitate open dialogue.
- Commitment to team development through tailored mentorship, real-time coaching, and actionable feedback.
- Experience creating memorable, personalized client experiences that build loyalty while balancing operational priorities and driving business growth.
Skills
Experience
Demonstrated experience as a retail assistant manager in fast-paced, high-volume environments; experience creating personalized client experiences.
Workplace
This position is based in Charlotte, North Carolina, USA.
Explore jobs in North Carolina or in the USA.
Compensation
The base compensation for this position ranges from USD 60,100 to USD 73,600 per annum.
Benefits
Eligible employees may receive bonuses. Benefits include medical, dental, and vision coverage; disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a student debt retirement plan with eligible student loan payments qualifying for the 401(k) match; paid vacation and sick time; protected leave; training; tuition reimbursement; leadership development; a 30% discount on merchandise and services; complimentary products; flash-sale discounts on LVMH brand products; 24/7 access to Modern Health and Financial Finesse; and volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.