Richemont Client Support Representative

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Manage luxury brand after-sales email inboxes promptly and professionally.
• Handle inbound calls and inquiries to support the overall after-sales experience.
• Build lasting B2B relationships by resolving issues at first contact.
• Process cost estimate approvals and spare parts orders.
• Facilitate clear, effective communication among factories, intercompany teams, and B2B retail partners.
• Proactively follow up on repairs pending client action, including approvals, payments, and additional information.
• Participate in regular inventory counts and audits of items undergoing repair.

Qualifications

• Excellent verbal and written communication skills.
• Sound problem-solving abilities, high emotional intelligence, and empathy.
• Ability to learn quickly and thrive in a fast-paced, multitasking environment focused on continuous improvement and client-centricity.
• Exceptional interpersonal skills and ability to collaborate effectively across diverse teams.
• Proven ability to manage competing priorities and high-pressure situations while maintaining a calm, solution-oriented, professional approach.
• Outstanding organizational and time-management skills, with strong attention to detail.
• Availability to work Monday through Friday, 8:00 AM–5:00 PM, with overtime as business needs dictate.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Prior experience with SAP and Salesforce is a strong plus.
• Bilingual proficiency in English and Spanish is a strong plus.
• Genuine interest in client care, after-sales operations, case management, and relationship building; the role has no direct sales responsibilities.

Skills

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; employee assistance program; life insurance and disability benefits; 401(k) with employer match; wellness reimbursement; paid time off; and volunteer time off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.