rag & bone Store Manager

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Represent rag & bone by embodying its culture, customer experience, and lifestyle.
• Manage store operations, deliver exceptional customer experiences, and drive profitable top-line sales growth.
• Coach and develop associates and managers, fostering collaboration and consistently excellent customer experiences.
• Demonstrate best-in-class customer service, build customer loyalty through clienteling standards and sales interactions, and ensure staff do the same.
• Perform and train staff in store operations, from register duties to stockroom tasks.
• Maintain cash-handling and register procedures, payroll integrity, and store scheduling.
• Delegate effectively to support operational efficiency and team-member development.
• Coach and develop retail associates to meet store goals; lead staff recruitment, onboarding, training, and development.
• Provide regular performance feedback, coaching, and counseling.
• Resolve employee and People issues promptly and effectively, partnering with the People Team and Field Leaders as required.
• Partner with the People Team on new-hire paperwork, status changes, departures, and other personnel administration.
• Build a candidate pipeline through networking and interviewing.
• Create and manage store business plans that drive performance and maximize business opportunities.
• Analyze sales reports and data, identify business needs, and partner in setting strategies to achieve goals.
• Build customer loyalty and grow and manage clientele.
• Maintain product knowledge and ensure it is shared with staff.
• Encourage and recognize team-selling opportunities.
• Understand and exemplify rag & bone’s brand philosophy and lifestyle; consistently act in accordance with its core values.
• Partner with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Model and teach a positive, client-centric environment and contribute to a positive, fun, professional, productive, team-oriented store atmosphere.

Qualifications

• At least 5 years of specialty retail work experience, including 3 or more years in a Store Manager or senior leadership role.
• Strong clienteling and customer relationship management background, with the ability to grow and retain a loyal clientele.
• Hands-on performance management experience and a proven ability to lead, coach, and develop high-performing teams.
• Demonstrated success driving sales, profitability, and KPIs.
• Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Skills

Experience

At least 5 years in specialty retail, including 3 or more years in a Store Manager or senior leadership role.

Benefits

Clothing allowance; employee discount; paid time off; medical, dental, vision, and ancillary benefits; Calm membership and other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.