rag & bone Sales Support Associate

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Support back-of-house and front-of-house operational functions, including unpacking and packing shipments, organizing the stock room, answering phones, and executing operational policies and procedures.
• Flex between greeter, runner, cashier, and phone-answering duties as required by the store.
• Support efficient product flow and a high standard of customer service.
• Partner with the Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Assist with inventory and stock management, maximize storage and capacity across product and supply categories, and investigate and rectify inventory discrepancies.
• Support low inventory shrink and high inventory accuracy through consistent execution at receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to deliver exemplary customer service, assisting with POS, customer repairs, dry-cleaning, and alterations processes.
• Understand back-of-house and front-of-house IT systems, including POS transactions.
• Meet store and metric goals and bring the brand mission to life for everyone entering the store.
• Assist the Visual Merchandising team with floor sets, window changes, and other projects as needed.
• Maintain knowledge and understanding of policies and procedures, and consistently act in accordance with rag & bone’s core values.
• Identify opportunities to support the team in delivering high-quality customer service and contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• Prior work experience in retail stock, logistics, and/or customer service.
• Be original and authentic; innovate and solve problems; work together and achieve results; be disciplined and competitive.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Close vision is required.

Skills

Experience

Prior work experience in retail stock, logistics, and/or customer service.

Benefits

Clothing allowance; generous employee discount.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.