rag & bone Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure sales goals are consistently met and service standards are delivered in line with company guidelines; lead by example for Sales Associates and uphold company policies.
• Maintain attentive customer service and a service-centric sales floor; model and coach associates to support a positive, client-centric environment.
• Deliver high-standard customer service, clienteling and sales interactions, and ensure the team does the same.
• Meet store and sales metric goals; support the tracking, monitoring and communication of business results.
• Grow and manage a clientele through clienteling and long-term customer relationships.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and recognize opportunities for team selling.
• Represent the rag & bone brand philosophy and lifestyle, consistently acting in accordance with its core values.
• Partner with the Visual Merchandising team on floor sets, window changes and other projects as needed.
• Ensure the store opens and closes each day in accordance with company guidelines.
• Maintain knowledge of and adherence to company policies and procedures.
• Support low inventory shrink and accurate inventory records through consistent execution of inventory touch points.
• Process Point of Sale transactions accurately.
• Appropriately diffuse conflict with team members, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
• Complete management-level operational tasks as needed and comply with company policies and procedures as a member of the store management team.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.

Qualifications

• At least 2 years of retail experience in a client-centric sales environment.
• Experience in contemporary, premium or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening and closing responsibilities.
• Ability to work 20–30 hours per week on a flexible schedule, including nights, weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Close vision is required.

Skills

Experience

At least 2 years of retail experience in a client-centric sales environment.

Compensation

The base compensation for this position ranges from USD 20 to USD 23 per hour.

Benefits

Clothing allowance; employee discount; 401(k); eligibility to participate in the rag & bone Commissions Program and incentive programs.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.