rag & bone Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure sales goals are consistently met and service standards are delivered in line with company guidelines.
• Lead by example and serve as a role model to Sales Associates on service standards and company policies; ensure all staff on duty follow the same standards.
• Ensure customers receive attentive service and maintain a service-centric floor environment.
• Complete management-level operational tasks as needed and follow all company policies and procedures.
• Demonstrate best-in-class customer service, clienteling standards and sales interactions.
• Meet store and metric goals; grow and manage a clientele.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and recognize team-selling opportunities.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Partner with the Visual Merchandising team on floor sets, window changes and other projects as needed.
• Open and close the store each day according to company guidelines.
• Maintain knowledge of and adhere to all policies and procedures.
• Support low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
• Process Point of Sale transactions accurately.
• Consistently act in accordance with rag & bone core values.
• Diffuse conflict appropriately with team members, take ownership of contributions to the team and store environment, and escalate conflict to management where necessary.
• Assist in tracking, monitoring and communicating business results.
• Model and teach store associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.

Qualifications

• At least 2 years of retail experience in a client-centric sales environment.
• Experience in contemporary, premium or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening and closing responsibilities.
• Ability to work 32–40 hours per week on a flexible schedule, including nights, weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role regularly requires sitting; using hands to finger, handle or feel; and talking or hearing. It occasionally requires standing; walking; reaching with hands and arms; climbing or balancing; stooping, kneeling, crouching or crawling; and tasting or smelling. The employee must occasionally lift and/or move up to 30 pounds. Close vision is required.

Skills

Experience

At least 2 years of retail experience in a client-centric sales environment.

Benefits

Paid time off; clothing allowance; generous employee discount; paid parental leave; Calm membership and access to other wellness benefits; medical, dental, vision and ancillary benefits; 401(k). Eligible to participate in the rag & bone Commissions Program and incentive programs.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.