rag & bone Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Demonstrate best-in-class customer service, clienteling standards, and sales interactions, and ensure that all staff on duty do the same.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Partner with the Visual Merchandising team on floor sets, window changes, and other projects as needed.
• Ensure the store opens and closes each day according to company guidelines.
• Maintain knowledge and understanding of all policies and procedures.
• Support low inventory shrink and inventory accuracy by consistently executing all inventory touch points.
• Accurately process point-of-sale transactions.
• Consistently act in accordance with rag & bone’s core values.
• Diffuse conflict appropriately with team members, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
• Assist in tracking, monitoring, and communicating business results.
• Model and teach store associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.
• Help ensure sales goals are consistently met and service standards are executed in line with company guidelines.
• Act as an extension of store management and as a leader and role model for Sales Associates in service standards and adherence to company policy.
• Ensure customers are attended to and maintain a service-centric sales floor.
• Adhere to company policies and procedures and complete management-level operational tasks as needed.

Qualifications

• At least 2 years of prior work experience in a client-centric sales environment.
• Contemporary or luxury retail knowledge preferred but not required.
• Be original and authentic.
• Innovate and solve problems.
• Work collaboratively and achieve results.
• Be disciplined and competitive.
• Take action and get things done.

Skills

Experience

Minimum 2 years of prior work experience in a client-centric sales environment.

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Clothing allowance, employee discount, commission eligibility, paid time off, medical, dental, vision and ancillary benefits, Calm membership and other wellness benefits, 401(k), and paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.