rag & bone Retail Sales Supervisor

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Ensure sales goals are consistently met and service standards are executed according to company guidelines.
• Lead by example and serve as a role model to Sales Associates on service standards and company policy; ensure customers receive attention and maintain a service-centric sales floor.
• Complete management-level operational tasks as needed and adhere to company policies and procedures.
• Demonstrate best-in-class customer service, clienteling standards and sales interactions; ensure staff on duty do the same.
• Meet store and metric goals; grow and manage clientele.
• Demonstrate product knowledge and support senior management in sharing product information with staff.
• Encourage and recognize team-selling opportunities.
• Represent the rag & bone brand philosophy and lifestyle.
• Partner with the Visual Merchandising team on floor sets, window changes and other projects as needed.
• Ensure the store is opened and closed each day according to company guidelines.
• Maintain knowledge of and follow all policies and procedures.
• Support low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
• Process Point of Sale transactions accurately.
• Act in accordance with rag & bone core values.
• Diffuse conflict appropriately with team members, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
• Assist with tracking, monitoring and communicating business results.
• Model and coach store associates to support a positive, client-centric environment.
• Contribute to a positive, fun, professional, productive and team-oriented store atmosphere.

Qualifications

• At least 2 years of prior work experience in a client-centric sales environment.
• Contemporary or luxury retail knowledge preferred, but not required.
• Be original and authentic; innovate and solve problems; work collaboratively and achieve results; demonstrate discipline and competitiveness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision.

Skills

Experience

Minimum 2+ years of prior work experience in a client-centric sales environment.

Benefits

Clothing allowance; employee discount; commission eligibility; paid time off; medical, dental, vision and ancillary benefits; Calm membership and access to other wellness benefits; 401(k); paid parental leave.

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.