- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $70,000–75,000/year
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 14, 2026
About rag & bone
Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.
The Customer Service Analyst supports rag & bone’s Wholesale business, managing order information from entry through invoicing and analyzing order, fulfillment, and service data. The role coordinates with Sales, Logistics, Finance, external buying offices, retailers, and 3PL distribution centers; it is full-time with an in-office schedule of four days per week. Target annual salary is $70,000–$75,000, based on candidates’ experience and expectations.
Role & Responsibilities
- Support the Wholesale business by ensuring accurate information flow from order entry through invoicing.
- Pair order management with analysis of order, fulfillment, and service data to identify trends, risks, and opportunities.
- Liaise among Logistics, Sales, external buying offices, Finance, and third-party logistics (3PL) distribution centers to help drive shipping against financial forecasts.
- Monitor, analyze, and report on the order lifecycle from initial order upload through invoicing, identifying trends and exceptions for Wholesale Sales teams and retail partners.
- Compile and communicate information required to process orders via EDI or NuOrder with retail partners, including seasonal buys, replenishment, pricing, and delivery; resolve discrepancies.
- Validate order transmissions against booked orders.
- Manage allocation releases according to delivery windows, thresholds, and prioritization levels.
- Manage Wholesale Return Authorizations from creation through reception.
- Maintain the Wholesale customer master in conjunction with Accounts Receivable and vendor guidelines.
- Liaise between Wholesale Sales and Logistics to monitor supply dates and identify fulfillment delays or risks.
- Analyze potential shortfalls and shifts in fulfillment across 3PLs.
- Ensure deliveries meet the shipping windows provided by retail partners.
- Monitor 3PL service level agreements (SLAs) and report performance based on account structure responsibility.
- Analyze open-order, shipment, and fill-rate data to assess fulfillment risk against financial forecasts.
- Build and maintain shipping and order-status reports, including templates defined by the Sales team.
- Develop recurring or ad hoc reports and dashboards covering orders, deliveries, and returns.
- Partner with Wholesale Sales teams to support the Wholesale business strategy by region and Customer Group.
- Maintain strong partnerships with major and specialty retailers.
- Coordinate with internal departments to meet customer expectations.
- Partner with Accounts Receivable to investigate chargeback claims, analyze root causes and trends, and recommend mitigating actions.
- Adhere to precision, quality, and timing standards to deliver best-in-class service.
Qualifications
- Experience with EDI order management.
- Experience with data analysis and reporting, and the ability to turn data into clear recommendations.
- Advanced Excel proficiency, including pivot tables and lookups.
- Strong analytical and problem-solving skills.
- Detail-oriented, with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment.
- High level of professionalism.
- Preferred: Bachelor's degree.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision.
Skills
Education
Bachelor's degree preferred.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 75,000 per annum.
Benefits
Paid time off; clothing allowance; employee discount; paid parental leave; Calm membership and other wellness benefits; medical, dental, vision, and ancillary benefits; 401(k).
Culture
rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.