rag & bone Assistant Store Manager

About rag & bone

Founded in New York in 2002, rag & bone blends British tailoring influences with the authenticity of American workwear and the energy of downtown style. Known for its denim, ready-to-wear and accessories, the brand balances modern design with an enduring focus on craftsmanship, quality and everyday wearability. As an employer, rag & bone brings together creative, commercial and operational expertise across disciplines including design, merchandising and retail. Its distinctive positioning offers professionals the opportunity to contribute to a contemporary fashion brand where attention to detail, cultural relevance and a considered approach to personal style shape both product and customer experience.

Role & Responsibilities

• Partner with the Store Manager as an essential member of the store leadership team, contributing to store operations, customer experience and employee development.
• Deliver best-in-class customer service, build customer loyalty through clienteling standards and sales interactions, and ensure the team does the same.
• Perform and train staff in all store operations, from register procedures to stockroom tasks.
• Maintain cash-handling and register procedures, and ensure payroll procedures and store scheduling are managed with integrity.
• Delegate effectively to support operational efficiency and team development.
• Coach and develop supervisors and associates, and help retail associates meet store goals.
• Assist with recruiting, onboarding, training and developing staff.
• Create and manage the execution of store business plans that drive performance and maximize business opportunities.
• Analyze sales reports and data to identify business needs and establish strategies to achieve goals.
• Build and manage client relationships and loyalty, maintain product knowledge, and ensure this knowledge is shared with staff.
• Encourage and recognize team-selling opportunities.
• Represent the rag & bone brand philosophy and lifestyle, and consistently act in accordance with its core values.
• Work with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
• Model and teach a positive, client-centric environment, and contribute to a positive, fun, professional, productive and team-oriented store atmosphere.
• Coach and develop all supervisors and associates while fostering collaboration to deliver consistently strong customer experiences.

Qualifications

• 4–6+ years of retail experience in specialty, contemporary or luxury environments.
• 1–2 years of management experience.
• Advanced clienteling skills and the ability to build and grow a loyal customer base.
• Proven ability to drive sales performance and achieve store KPIs.
• Strong leadership presence on the sales floor, with a hands-on, lead-by-example approach.
• Ability to analyze sales reports, KPIs and business trends to make informed decisions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision.

Skills

Experience

4–6+ years of retail experience in specialty, contemporary or luxury environments; 1–2 years of management experience.

Benefits

Paid time off; clothing allowance; employee discount; paid parental leave; Calm membership and access to other wellness benefits; medical, dental, vision and ancillary benefits; 401(k).

Culture

rag & bone’s workplace culture reflects its New York roots and British tailoring influences, balancing a contemporary, independent spirit with a strong appreciation for craftsmanship. Its creative environment connects design with everyday practicality, placing authentic style, attention to detail and thoughtful execution at the heart of the brand’s work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.