Prada Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the team to exceed financial targets, maximize sales performance and contribute to store success.
• Support the Store Manager in developing and implementing business plans by analyzing product performance and proposing relevant action plans.
• Foster cross-selling and upselling across product categories.
• Maximize business opportunities through effective sales-floor management, visible support and adherence to Prada standards.
• Model sales leadership, support team members with their sales, and build and develop a personal client portfolio.
• Promote a digital mindset and help the team strengthen client relationships and achieve business objectives.
• Stay current on market trends.
• Welcome clients and create an inspiring, engaging client journey.
• Engage clients with Prada’s values and vision, including its distinctive attitude, design intelligence, cultural relevance, challenge to conventions, and commitment to creativity and innovation.
• Help clients express their individuality, confidence and independent spirit.
• Demonstrate commitment to the role, Group values and DNA.
• Cultivate client relationships and turn clients into loyal brand advocates; support high-quality client-profile capture with every transaction.
• Foster a client-centric mindset, maintain strong client relationships and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Support clienteling initiatives to strengthen client loyalty.
• Proactively manage client complaints to maintain positive relationships and outcomes.
• Coach team members consistently, identify development and training needs, and partner with HR and L&D to tailor individual development plans.
• Encourage information-sharing within the team and develop morning briefings on specific topics.
• Identify talent for internal development opportunities and share proposals with the Store Manager to define development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager with market mapping for recruitment research.
• Lead by example to ensure the team treats products with the highest level of care and respect in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support company procedures for cash activity, inventory, logistics and head-office reporting.
• Help safeguard and care for company assets.
• Provide department-needs feedback and suggestions to the Store Manager and, where necessary, to the Visual Merchandising and Merchandising departments.
• Ensure effective back-of-house organization, protection of company assets and maintenance of staff grooming standards.
• Proactively implement company policies and procedures while managing store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.