Prada Store Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Own the business, act as a Company Brand Ambassador and business leader, and remain accountable for overall store performance.
• Deliver an exceptional Client experience by being present on the sales floor and leading and supporting activities to achieve store targets.
• Manage and coach the store team, ensuring succession plans and internal growth.
• Drive and maximize sales performance; propose and develop business plans; and lead the team to exceed its KPIs.
• Represent the Company in the local market by identifying opportunities to increase footfall, attract new Clients and build brand loyalty.
• Ensure an appropriate approach and level of service for Clients on the sales floor, and foster omnichannel development through the team.
• Meet the store operating budget and control expenses.
• Build and maintain strong Client relationships, promote a Client-centric mindset, and ensure excellent satisfaction and the highest level of Client service.
• Partner with other company functions to implement clienteling initiatives and events that strengthen loyalty and increase Client spending; cultivate a strong private appointment culture.
• Promote entrepreneurial and team spirit through effective communication, efficient organization and professional growth.
• Ensure the team is up to date and prepared on Prada Group information, product knowledge, the local market, competitors, policies and procedures.
• Attract and recruit top talent through networking and scouting.
• Develop a sales strategy with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensure displays attract Clients and maximize sales in accordance with Company guidelines.
• Participate in buying sessions when requested and provide effective product feedback based on store needs.
• Ensure cooperation between front and back of house.
• Enforce Company procedures for cash activity, inventory, logistics and reporting requested by head office.
• Work with the Retail Events Office to organize local events, set challenging and realistic targets per Client, and propose local event opportunities with local stakeholders and influencers.

Qualifications

• Business-driven.
• Leadership and team management ability.
• Ability to motivate and persuade people.
• Strong customer service mindset and a natural ability to welcome Clients.
• Confident, enthusiastic and positive; mature and assertive.
• Organized and detail-oriented.
• Market and product knowledge or passion.
• Interest in luxury, fashion, art and design.
• A Business or Retail Management degree, or equivalent, is a plus.
• English is required; other languages are a plus.

Skills

Education

A Business or Retail Management degree, or equivalent, is a plus.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.