Prada Retail Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead the team to exceed financial targets, maximize sales performance, and contribute to store success.
• Support the Store Manager in developing and implementing business plans by analyzing product performance and proposing relevant action plans.
• Promote cross-selling and upselling across product categories.
• Maximize sales opportunities through effective sales-floor management, visible leadership, and adherence to Prada standards.
• Model sales leadership, support the team’s sales efforts, and build and develop personal client relationships and a client portfolio.
• Encourage a digital mindset and help the team improve client relationships and achieve business objectives.
• Stay current on market trends.
• Ensure clients feel welcomed and enjoy an inspiring, engaging client journey.
• Engage clients with Prada’s values and vision, including its distinctive attitude, design intelligence, cultural relevance, challenge to conventions, and commitment to creativity and innovation.
• Help clients express their individuality, confidence, and independent spirit.
• Demonstrate commitment to the role, Group values, and brand DNA.
• Cultivate client relationships and use the team to capture high-quality client profiles with each transaction.
• Foster a client-centric mindset, build and maintain strong client relationships, and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Support clienteling initiatives to strengthen client loyalty.
• Proactively manage client complaints and work toward positive outcomes that preserve client relationships.
• Coach team members consistently, identify development and training needs, and partner with HR and L&D to tailor individual development plans.
• Encourage information-sharing within the team and proactively lead morning briefings on specific topics.
• Identify team talent for internal development opportunities and discuss proposals with the Store Manager to define appropriate development pathways.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager in market mapping for recruitment research.
• Lead by example to ensure the team treats products with the highest level of care and respect in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support compliance with company procedures for cash activity, inventory, logistics, and head-office reporting.
• Contribute to effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, where necessary, the Visual Merchandising and Merchandising departments.
• Oversee effective back-of-house organization, protect company assets, and maintain staff grooming standards.
• Ensure company policies and procedures are implemented while managing store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures, based on their needs and priorities.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Compensation

The base compensation for this position ranges from USD 100,000 to USD 110,000 per annum.

Benefits

May be eligible for bonuses and other incentive opportunities.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.