Prada Retail Team Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead the team to exceed financial targets, maximize sales performance, and support store success.
• Support the Store Manager in developing and implementing business plans by analyzing product performance and proposing relevant action plans.
• Promote cross-selling and upselling across product categories.
• Maximize commercial opportunities through effective sales-floor management, visible support, and adherence to Prada standards.
• Model sales leadership, support team members in their sales, and build and develop a personal client portfolio.
• Promote a digital mindset within the team and help improve client relationships and achieve business objectives.
• Stay current on market trends.
• Ensure clients feel welcome and experience an inspiring, engaging client journey.
• Engage clients with Prada’s values and vision, including its distinctive attitude, design intelligence, cultural relevance, challenge to conventions, and commitment to creativity and innovation.
• Help clients express their individuality, confidence, and independent spirit.
• Demonstrate passion through dedication to the role, Group values, and DNA.
• Cultivate customer relationships and build brand advocates; ensure the team captures high-quality client profiles with every transaction.
• Foster a client-centric mindset, develop and maintain strong client relationships, and deliver meaningful after-sales experiences.
• Identify opportunities to acquire new clients and grow department sales.
• Support clienteling initiatives to strengthen client loyalty.
• Proactively manage customer complaints to maintain client relationships and achieve positive outcomes.
• Coach the team consistently, identify development and training needs, and partner with HR and L&D to tailor individual development plans.
• Encourage information-sharing within the team and proactively lead morning briefings on specific topics.
• Identify team members for internal development opportunities and share proposals with the Store Manager to define appropriate development processes.
• Support team development through coaching and follow-up on individual action plans.
• Support the Store Manager in mapping the market for recruitment research.
• Lead by example to ensure the team demonstrates the utmost care and respect for products in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support enforcement of company procedures for cash activity, inventory, logistics, and head-office reporting.
• Contribute to the effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, where appropriate, the Visual Merchandising and Merchandising departments.
• Ensure effective back-of-house organization, protection of company assets, and maintenance of staff grooming standards.
• Proactively implement company policies and procedures while managing store operations.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the sales team in product knowledge, sales techniques, client services, and company policies and procedures.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to deliver positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.