- Location
- Topanga California USA
- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada seeks a Client Advisor in Topanga to represent the Brand, deliver exceptional client experiences, build lasting relationships, and achieve individual and team sales objectives. The role includes clienteling through the Company CRM, cross-selling, omnichannel engagement, complaint resolution, and maintaining store presentation, stock procedures, and security.
Role & Responsibilities
- Represent and promote the Brand’s philosophy and values, guiding clients through the Brand’s world and delivering a memorable luxury experience.
- Prioritize clients’ needs and expectations, provide service in accordance with the client journey ceremony, and build lasting relationships that strengthen brand loyalty.
- Record client data in the Company CRM to maintain and develop relationships, personalize service, and identify future opportunities.
- Promote an omnichannel mindset.
- Collaborate with colleagues through open, constructive communication to deliver a consistent experience and contribute to a positive, inclusive working environment.
- Welcome and serve customers, providing an excellent in-store experience.
- Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
- Stay up to date on fashion trends and competitors, and demonstrate Brand and product knowledge.
- Handle customer complaints effectively, liaising with the line manager when necessary.
- Maintain high standards on the shop floor and in visual displays, in compliance with Company operational guidelines and stock procedures.
- Help maintain a high level of security and remain alert to prevent product theft.
- Maximize individual and team sales.
Qualifications
- Passion for selling and retail stores.
- Curiosity about and interest in luxury, fashion, art, and design.
- Experience building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
- Passion for and knowledge of the managed product category.
- English is required; other languages are a plus.
Skills
Workplace
The role is situated in Topanga, California, USA — conveniently close to Los Angeles.
Explore jobs in California or in the USA.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.