Orlebar Brown Assistant Store Manager

About Orlebar Brown

Founded in London in 2007 by Adam Brown, Orlebar Brown redefined men’s swimwear through tailored swim shorts inspired by the precision of traditional trousers. Now part of Chanel, the British brand extends its distinctive approach across resortwear, combining vibrant photographic prints, considered fabrics and an effortless holiday sensibility. As an employer, Orlebar Brown brings together creative, commercial and retail expertise around a clearly articulated lifestyle proposition. Its activities encompass design, product development, digital commerce and customer experience, offering professionals the opportunity to contribute to a luxury brand where attention to detail, distinctive storytelling and an understanding of contemporary leisure are central to its identity.

Role & Responsibilities

• Meet and exceed sales targets where possible, maximizing selling results and key KPIs: footfall, units per transaction (UPT), conversion and average transaction value (ATV).
• Manage and motivate store staff to deliver the highest level of customer service, and lead the team in selling techniques.
• Drive sales through a range of initiatives.
• Assist the Store Manager with day-to-day operations.
• Build a client base.
• Liaise with the Head of Retail and key members of the head office team.
• Handle store banking, cashing up and key-holder responsibilities.
• Ensure staff maintain Orlebar Brown standards.
• Maintain appropriate stock levels and uphold housekeeping, cleanliness and merchandising standards in line with visual merchandising guidelines.
• Maintain the security of the store premises, stock and store funds.
• Complete and submit required paperwork and reports to Orlebar Brown Head Office.
• Oversee stock control and stock management with the Store Manager.
• Oversee daily stock counts with the Store Manager and liaise with head office merchandising on any corrections.
• Oversee store and team management in the Store Manager’s absence.
• Manage the staff rota, subject to the Store Manager’s sign-off and approval.
• Work with the Store Manager to develop the sales team and provide training at store level.
• Support the Store Manager with daily and weekly administrative workloads.
• Manage customer complaints sympathetically and promptly.
• Recruit team members and advertise vacancies; conduct first-stage interviews with the Store Manager, or independently when the Store Manager is absent, and arrange second-stage interviews with the Head of Retail, who makes the final hiring decision.
• Induct new staff and provide product, till, and process-focused procedural training.

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated excellent customer service, both in setting an example for the team and through daily selling activity.
• At least 2 years of retail experience at supervisor level or equivalent, ideally in a premium or luxury boutique of 30–250 sqm or a department-store department manager role or equivalent.
• At least 3 years of related experience.
• Ability to generate sales and footfall during quieter periods.
• Experience building client bases and client books.
• Good numerical skills and good verbal and written skills.
• Good computer skills in Excel, PowerPoint and Word.
• Natural planning and organisational skills.
• Confidence managing a store team of 3–8 people.
• Strong attention to maintaining high store standards and a keen eye for detail.
• Self-confidence and self-motivation.
• A team player who builds strong professional working relationships with the store team, Store Manager and Head of Retail.
• A logical, resourceful problem-solver who is not afraid of a challenge.
• Enjoyment of taking ownership of projects and seeing them develop.
• Ability to multitask practically, focus on detail and maintain sight of the bigger picture.
• A self-starter who enjoys teamwork and is also comfortable working independently.
• Enthusiasm and enjoyment of the work.
• Flexibility to meet business needs.
• Ability to communicate effectively at multiple levels.
• Ability to liaise with key head-office departmental teams to drive the business.
• Ability to find solutions to problems and liaise with the line manager.
• Pride in wearing and maintaining the staff uniform to uphold the brand image.
• Ability to move items weighing 15–25 lbs, including overhead lifting, pulling and pushing.
• Ability to stand for extended periods.

Skills

Experience

At least 2 years of retail experience at supervisor level or equivalent, ideally in a premium or luxury boutique of 30–250 sqm or a department-store department manager role or equivalent; at least 3 years of related experience.

Benefits

Private medical insurance, with the option to add family members; dental and vision cover; paid vacation and sick time; 401(k) after 1 year of employment; life insurance for full-time employees; company commission plan; discounts across multiple retailers; Orlebar Brown product discounts and employee-only sales; regular team social events; service award incentives; and 1 week of paid Holiday Better time off across the year, separate from 15 days of paid time off.

Culture

Orlebar Brown’s workplace culture reflects its British heritage and distinctive approach to tailored swimwear, combining a relaxed, holiday-inspired spirit with exacting standards of design and quality. The brand’s emphasis on fit, colour and contemporary lifestyle places creativity, attention to detail and customer experience at the heart of its professional environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.