Officine Panerai Boutique Manager

About Officine Panerai

Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.

Role & Responsibilities

• Represent Panerai’s image in the boutique and at off-site events and other work-related functions.
• Oversee the boutique’s appearance, maintenance and merchandising, including exterior displays, lighting, signage, plants, point-of-sale and publishing materials, furniture, visuals, sales accessories and gifts.
• Manage boutique security, including training sales advisors in security and assigning related tasks; ensure opening, closing, cash-register and safe procedures are followed.
• Ensure compliance with company procedures and Richemont legal, fiscal and customs regulations.
• Develop sales in line with the retail brand strategy; maximize profitability while controlling costs; and achieve KPIs set by the Retail Director and international retail leadership.
• Analyze sales figures with the Retail Director and forecast sales based on market demand, seasonality and waiting lists; assist with calculating sales advisors’ commissions; and control the cash register.
• Oversee stock and inventory, ensure accuracy against model stock, annual sales budget, financial and retail procedures, conduct weekly, monthly and year-end stocktakes, and follow up weekly with the Retail Director on replenishment.
• Submit daily sales results through the Reporting Tool (Booster) and prepare monthly sales reports and comments on traffic, special sales and CRM.
• Identify strengths and weaknesses, define action plans for coming months, and report on competitor activities, including events, promotions, discount policies and results, as well as environmental and economic conditions.
• Hire sales advisors and, where applicable, an assistant boutique manager; manage staff development, day-to-day operations, holidays and vacancies; and deliver and follow up on effective training programs.
• Conduct monthly, quarterly and yearly staff appraisals; monitor team appearance and behavior, including uniforms, consignments and dress-up; and coach the team to achieve individual and collective objectives.
• Report boutique issues involving staff, clients, sales, products, furniture, point-of-sale materials and specific needs to the Brand Manager.
• Build long-term client relationships and implement the relational marketing plan, including thank-you and anniversary cards and catalogue mailings; develop a qualified customer database.
• Deliver after-sales service, coordinate repairs with head office and the Richemont Customer Service Center, handle special requests and complaints, and coordinate product launches and boutique events.
• Build and maintain a VIP client database and manage VIP relationships, including product presentations and private viewings.

Qualifications

• 5–10 years of luxury retail experience.
• Excellent organizational skills.
• Ability to motivate, manage and develop a team.
• Strong watch technical knowledge is a plus.
• Strong leadership and negotiation skills, with a passion for service.
• Good analytical skills.
• Attention to detail and ability to manage multiple projects simultaneously.
• Self-motivated, customer-service mindset and creative problem-solving skills.
• Excellent presentation, oral and written communication skills.
• Fluency in spoken and written English; Italian is a plus.

Skills

Experience

5–10 years in luxury retail

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; and volunteer days off.

Culture

Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.