NetJets Service Hub Operations Coordinator

About NetJets

Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.

Role & Responsibilities

• Serve as a point of contact for vendors, contractors, maintenance leadership, partners, and internal stakeholders.
• Communicate service and operational issues to the Manager, helping identify appropriate solutions and follow-up actions.
• Conduct routine onsite audits and walkthroughs to identify service gaps or concerns, and report findings to the Manager.
• Support the Manager in maintaining strong, professional relationships with service providers and vendors.
• Prepare status updates and reports for the Manager on vendor activity, inventory, service issues, and other operational matters; escalate issues when necessary.
• Support compliance with company policies, procedures, quality standards, and safety requirements.
• Coordinate vendor activities and schedules to ensure work is completed safely, efficiently, and in accordance with established Service Level Agreements (SLAs).
• Coordinate onsite operations in support of the Service Hub Manager, ensuring activities, service requests, maintenance needs, and operational priorities are addressed promptly.
• Monitor ongoing projects, inventory-related requests, outstanding issues, and required follow-up actions.
• Coordinate access, logistics, and onsite requirements for vendors and contractors working at the Service Hub.
• Coordinate requests for commissary stock, onsite equipment, and other operational resources.
• Identify opportunities to improve onsite processes, service delivery, vendor performance, and overall operational efficiency.
• Perform other duties and responsibilities assigned by the Service Hub Manager.

Qualifications

• Associate's degree in a related field.
• 2–4 years of experience.
• Experience coordinating onsite operations, facilities, maintenance, hospitality, property management, aviation, or a similar service environment preferred.
• Experience working with third-party vendors and contractors preferred.
• Ability to manage multiple priorities simultaneously.
• Ability to establish and maintain professional relationships with vendors, employees, customers, and internal departments.
• Comfort working in a hands-on onsite environment; able to bend, kneel, and lift objects weighing at least 25 lbs.
• Ability to work independently while maintaining close communication with the Service Hub Manager.
• Ability to read and follow written procedures, technical instructions, diagrams, and company policies.
• Ability to exercise sound judgment and common sense when handling routine operational issues.
• Ability to maintain confidentiality and professionalism when handling company, vendor, employee, or customer information.
• Ability to work nights, weekends, and holidays.
• Ability to travel locally 50% for other onsite needs.

Skills

Experience

2–4 years

Education

Associate's degree in a related field

Benefits

Medical, dental, and vision benefits, including no-cost options; healthcare advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; wellness programs and discounts; paid time off; parental leave; life and accident insurance; voluntary financial protection benefits; 401(k) plan with a 67% match on standard elective deferral and catch-up contributions (super catch-up contributions are not eligible for the employer match); short- and long-term disability; legal plan; identity theft protection plans; pet insurance; family and caregiving support.

Culture

NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.