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- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- Yachting, Aviation & Luxury Mobility
- Posted
- Sep 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
NetJets seeks a Crew and Contract Support Generalist to serve as a dedicated point of contact for bargaining group inquiries regarding contract clarification and non-mission-critical operational matters. The successful candidate will manage assigned bargaining employees from onboarding through career progression, developing trust-based relationships and fostering an extensive internal network across remote locations to deliver exceptional employment experiences and resolve employee concerns in accordance with collective bargaining agreements and federal regulations.
Role & Responsibilities
- Facilitate employee onboarding processes including training coordination, forms management, IT request processing, and provide appropriate acknowledgment and closure at career termination
- Recognize and celebrate important career milestones for assigned bargaining employees to foster positive engagement
- Resolve non-critical operational inquiries according to established service level agreements, collective bargaining agreements, and internal policy requirements
- Provide support to Labor and Employee Relations functions including employee wellness checks and direct employee communication
- Conduct quarterly travel to Service Hubs and remote locations to strengthen business partner relationships and provide in-person assistance to bargaining employees
- Build and maintain an extensive internal network, particularly at remote locations, to leverage resources and deliver comprehensive employee support
Qualifications
- Associate's degree in Human Resources or Business
- Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification
- 4–6 years of experience in human resources or employee relations
- Working knowledge of Federal, State, and Local employment and labor laws and regulations
- Familiarity with one or more collective bargaining agreements at NetJets
- Strong proficiency with Microsoft Office products, CrewAvail, and IntelliJet II systems
Skills
Experience
4–6 years of professional experience in human resources, employee relations, or labor relations roles, with demonstrated proficiency in managing bargaining group inquiries and supporting union-represented workforces.
Education
Associate's degree in Human Resources or Business
Workplace
This position is based in Columbus, Ohio, USA.
Explore jobs in Ohio or in the USA.
Benefits
Medical, Dental, and Vision insurance; Healthcare Advocacy; Employee Assistance Program; Flexible Spending Accounts; Health Savings Account with annual employer contribution; Wellness Programs and Discounts; Paid Time Off; Parental Leave of Absence; Life and Accident Insurance; Voluntary financial protection plans; 401(k) plan with 67% employer match on standard elective deferral and catch-up contributions; Short and Long-Term Disability; Legal Plan; Identity Theft Protection Plans; Pet Insurance; Family and Caregiving Support
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Labor Relations Specialist», «Employee Relations Coordinator», «Crew Support Specialist», «Contract Compliance Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.