Neiman Marcus Specialized Operations Associate

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Manage daily operations of the General Office and operational functions of the Jewelry Department under the leadership of the Assistant General Manager, Operations.
• Open the store, including managing the safe, controller, and registers, and distributing reports.
• Maintain daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash.
• Resolve internal and external customer issues, including researching and processing bill payments and tracking and processing customer packages.
• Follow Jewelry Standards and Shipping Guidelines.
• Receive, verify, and book jewelry in accordance with company standards.
• Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
• Retrieve and process merchandise being returned or transferred to vendors in accordance with company standards.
• Complete case counts, enter received merchandise into the case count system, and reconcile discrepancies.
• Maintain a repair log, track repairs sent to vendors or local shops, and submit repair invoices.
• Receive and verify trunk-show merchandise, assist with show setup and takedown, and recap results.
• Prepare and submit special-order requests and Statements of Sale when requested.
• Communicate as needed with Corporate Merchants, Accounts Payable, Inventory Control, and vendors.
• Maintain readiness for Common Internal Audits and adhere to Internal Audit standards, including keeping vault and safe contents up to date and audit-ready.
• Assist managers and associates on the selling floor as needed.
• Process fulfillment orders.
• Carry out ad hoc responsibilities as needed and other store initiatives assigned by management.

Qualifications

• Able to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
• Strong computer skills, including Google and MS Office, and adaptability to changing technology.
• Able to work effectively in a fast-paced, team-oriented environment requiring substantial multitasking and minimal supervision.
• Able to work a flexible schedule based on business needs and adhere to Dependability standards.
• Demonstrates attention to detail and maintains an organized personal workspace.
• Able to apply store policies and procedures in decision-making.
• Verbal and written communication skills, with the ability to handle telephone and face-to-face interactions effectively and professionally.
• Maintains confidentiality when handling issues.

Skills

Benefits

Eligible employees may receive medical, dental, and vision insurance; a 401(k) retirement plan; basic and supplemental life insurance; disability insurance; additional voluntary benefits, including critical illness, hospital, and accident insurance; and an employee discount. The company also offers career advancement opportunities.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.