Neiman Marcus Restaurant Server Assistant

About Neiman Marcus

Neiman Marcus is an established U.S. luxury department store renowned for a curated assortment of high-end fashion, accessories and lifestyle products and for creating exceptional customer experiences. The brand is positioned within the Saks Global portfolio and is recognized for elevated in-store activations, exclusive events and a service-led retail philosophy.

Role & Responsibilities

• Maintains tables in the dining room by clearing and resetting them.
• Delivers popovers and butter, and pours water.
• Delivers food and beverages to guests according to kitchen tickets.
• Maintains the bus station and beverage areas.
• Learns table numbers and dining room sections.
• Assists kitchen and service staff with service needs, including handling additional customer requests, restocking plates, bagging takeaway orders, and setting up the expediter station.
• Supports waitstaff by refilling beverages and running food from the kitchen to the dining room as needed.
• Sets up the dining room with key items, including coffee, iced tea, and ice.
• Restocks glasses, flatware, and linens in the dining room.
• Participates in daily pre-shift meetings.
• Completes pre-shift, post-shift, daily, and weekly duties assigned by the supervisor.
• Lifts and moves objects such as tables, chairs, and highchairs.
• Cleans and maintains the restaurant and workstation.
• Maintains high hygiene standards, including keeping the uniform jacket, clothing, and shoes clean and pressed, and hair and nails clean and professionally styled to avoid food-contamination risks.
• Reports to the work area appropriately dressed and prepared with the supplies and equipment needed to perform job duties.

Qualifications

• Experience serving food and beverages and following proper table-service guidelines.
• Ability to work autonomously.
• Motivated and results-driven.
• Knowledge of proper placement of china, glassware, and flatware for table settings.
• Thorough knowledge of the order of service and proper placement of table settings, food, and beverages according to kitchen tickets and the guidebook.
• Thorough knowledge of food, including preparation and culinary terminology.
• Ability to interact graciously with the public and handle multiple duties simultaneously.
• Exceptional customer service and problem-solving skills.
• A “win together” mentality.
• Ability to stand, bend, climb stairs, and lift and carry 35 pounds.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Skills

Experience

Experience serving food and beverages and following proper table-service guidelines.

Education

High school diploma or GED preferred.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; career advancement opportunities.

Culture

Neiman Marcus emphasizes an elevated, customer-centric retail culture where meticulous service and attention to detail define the in-store experience. The retailer promotes a collaborative environment with clear pathways for career progression across retail, distribution, digital and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.