Montblanc Operations Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Maintain accurate store inventory and organize weekly and monthly cycle counts.
• Keep stockroom and sales-floor inventory efficiently organized and in impeccable condition throughout the day.
• Receive deliveries from the central warehouse and check them upon arrival.
• Manage and track stock transfers between stores and stock sent for commercial activities.
• Organize end-of-season returns.
• Participate in morning team briefings and share operational information, including daily deliveries and stock updates.
• Support stock requests from team members.
• Share inventory results, consignment issues, and other relevant topics with the finance team.
• Communicate with other stores about best practices and issues they have encountered.
• Reflect Montblanc’s values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
• Follow up on and manage all shipping and VAT documents.
• Support the manager in formalizing and updating boutique operating procedures for stock, the cash desk, and security.
• Provide administrative support by booking couriers, deliveries, and transfers.
• Complete store supply orders.
• Support the manager in ensuring full compliance with Richemont processes.

Qualifications

• Previous retail sales experience; experience selling jewelry or high-end luxury products is preferred.
• Strong understanding of customer service needs and customer priorities.
• Ability to establish and maintain effective customer relationships and earn customers’ trust and respect.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to sit and stand for extended periods.
• Ability to regularly lift boxes weighing up to 20 lb.
• Ability to reach and bend to access products stored in cabinets or on shelves.
• Occasional ability to use a ladder to reach products.
• Ability to unpack and/or lift large boxes containing products.

Skills

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Generous compensation and benefits package for eligible employees.

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.