Moncler Senior Client Advisor

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Act as a role model on the sales floor, demonstrating best-in-class client engagement and selling techniques.
• Support Client Advisor onboarding and development by sharing product expertise, knowledge, and selling best practices.
• Provide peer guidance and contribute to a collaborative, positive team environment.
• Support the team during peak business periods to ensure a seamless client experience and appropriate floor coverage.
• Deliver personalized, elevated client experiences in line with the Moncler Client Promise and Selling Ceremony.
• Build, manage, and grow a client portfolio, focusing on retention and repeat business.
• Capture and maintain high-quality client data to personalize future interactions.
• Conduct proactive client outreach, including appointment selling, charge-send follow-up, phone sales, and after-sales service.
• Attract new clients through networking and community engagement.
• Provide styling advice and share knowledge of fashion trends, brand heritage, and product features.
• Consistently achieve and exceed individual sales goals and KPIs, including sales, UPT, ADT, data capture, repurchase rate, proactive business target retention on locals, and enrichment.
• Demonstrate client development behaviours, including outreach and relationship management.
• Review individual performance and adapt selling strategies to improve results.
• Contribute to overall store performance through individual results and teamwork.
• Follow company policies, procedures, and operational standards.
• Support inventory preparation and execution as needed.
• Follow up on client transactions, including repairs, holds, and special orders.
• Support and maintain visual merchandising standards.
• Uphold Moncler grooming, behaviour, and presentation standards.
• Take a collaborative, team-oriented approach and support activities contributing to overall store performance.
• Foster a positive, respectful work environment through open communication and partnership with colleagues and management.
• Uphold company policies and procedures, maintaining professionalism and integrity.
• Deliver exceptional service and represent the brand professionally in all interactions.
• Support additional tasks and responsibilities as needed to meet business needs.
• As needed, support key holder duties such as opening and closing procedures and/or serve as a Product or functional Major within a specific product category.

Qualifications

• Minimum 3 years of retail experience, preferably in a luxury or client-focused environment.
• Proven record of achieving sales goals and developing client relationships.
• Fluency and strong communication skills in the local language; English or other languages may be required depending on business needs.
• Ability to stand and walk for extended periods in a retail environment.
• Ability to lift and carry up to 20 pounds occasionally.

Skills

Experience

Minimum 3 years of retail experience, preferably in a luxury or client-focused environment.

Benefits

Quarterly bonus; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; 7 paid holidays; up to 80 hours of accrued paid vacation; 4 personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.