- Location
- 611 Fifth Avenue (View map)New York, NY 10022-4175USA
- Employment
- Full-time
- Seniority
- Entry-Level
- Compensation
- $20–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Moncler
Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.
Moncler seeks a Sales Support Advisor for its Saks Fifth Avenue boutique in New York to support the client experience across front- and back-of-house operations, sales, inventory, product care, and visual standards. The role requires at least 1 year of retail experience; the New York base salary range is $20–$22 per hour, with eligibility for variable compensation and a comprehensive benefits package.
Role & Responsibilities
- Contribute to individual and store objectives through consistent, high-quality support.
- Welcome and engage every client, ensuring a warm, elevated, seamless experience.
- Build meaningful client connections that support relationship development and long-term loyalty.
- Capture complete and accurate client data through Enrichment at every transaction.
- Partner with Store Management, Client Advisors, and wholesale partners, including Saks, to deliver best-in-class service.
- Retrieve and deliver products from the back of house to the front of house to enable efficient, fluid selling.
- Serve as a point of contact for product care services, including ticket creation and follow-through.
- Develop expertise in brand storytelling, product knowledge, and operational processes.
- Support the execution and maintenance of visual merchandising standards so the store reflects Moncler’s aesthetic.
- Assist with inventory preparation and execution, ensuring accuracy and efficiency.
- Maintain back-of-house organization and support product flow, replenishment, and go-backs.
- Partner across functions to ensure operational excellence across store activities.
- Contribute to a collaborative, high-performing team environment.
- Uphold Moncler standards for grooming, behavior, and professionalism.
- Demonstrate flexibility and a solutions-oriented mindset in support of store priorities.
- Carry out additional responsibilities as directed by management and the Company.
Qualifications
- At least 1 year of retail experience, preferably in a luxury or highly client-centric environment.
- Hospitality or service-oriented experience is strongly preferred.
- Strong interpersonal and communication skills, with a client-first mindset.
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
- Passion for fashion, luxury, and the Moncler brand.
- Professional presence and confidence engaging with people at all levels.
- Highly organized, dependable, and adaptable.
- Technologically proficient, including Microsoft Office and retail systems.
- Strong problem-solving capabilities and analytical awareness.
- Fluency in English required; Spanish, Mandarin, or Cantonese is a plus.
Skills
Experience
At least 1 year of retail experience, preferably in a luxury or highly client-centric environment; hospitality or service-oriented experience is strongly preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 20 to USD 22 per hour.
Benefits
Variable compensation incentive program; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; 7 paid holidays; up to 80 hours of accrued paid vacation; 4 personal days; employee discounts; retirement plan with employer contribution.
Culture
Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Moncler, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Client Experience Associate», «Sales Operations Associate», «Retail Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.