Moncler Regional Client Relations Manager

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Lead the regional client development vision, focusing on retention, upgrades, reactivation, and acquisition.
• Analyze CRM reports to identify high-potential clients, lapsed behaviors, and opportunity clusters.
• Partner with Store Managers and Directors to develop targeted outreach plans and personalized follow-up strategies based on client preferences, purchase patterns, and lifecycle stage.
• Set and monitor weekly and monthly client goals for each associate, emphasizing conversion, retention, and new-client acquisition.
• Develop and execute store-level and regional strategies to deliver a consistent, elevated client experience.
• Train teams to interpret CRM profiles and client data and plan strategic outreach with precise timing.
• Coach Client Advisors on building their client books, composing personalized outreach, and conducting elevated client-focused appointments.
• Lead workshops and on-floor coaching to foster a client-first mindset and proactive selling behaviors.
• Support Morning Briefs with outreach actions, recognition of successes, and reinforcement of best practices.
• Ensure stores have the tools and resources to deliver a seamless client journey.
• Plan and execute boutique activations and elevated client experiences informed by real-time client data.
• Partner with Training and Merchandising teams to feature relevant collections and equip teams with product insights that elevate client interactions and drive foot traffic.
• Guide teams in selecting event invitees based on spending history, product interest, and potential.
• Lead client outreach, including exclusive invitations and personalized follow-ups, to strengthen engagement and retention.
• Work with marketing and retail teams to create client experiences aligned with regional and seasonal campaigns.
• Track and analyze event ROI, using findings to refine future initiatives.
• Partner with Visual Merchandising and Store Operations to ensure activations meet Moncler brand standards.
• Track client retention, proactive business, prospects, event outcomes, and feedback to improve client satisfaction and loyalty.
• Analyze client insights and sales data to identify opportunities for service improvements and tailored offerings.
• Prepare and present regular reports to senior leadership on regional client relations activities, challenges, and successes.
• Use data-driven insights to guide decisions and refine client engagement strategies.
• Lead and motivate regional Client Relations teams, fostering exceptional service and client-first values.
• Coach and train teams on client relationship practices, luxury sales techniques, and service excellence.
• Partner with store management to ensure client-facing employees consistently embody the Moncler Way.
• Collaborate with Sales, Visual Merchandising, and Operations teams to meet client needs across all touchpoints.
• Support activities that contribute to overall business goals through a collaborative, team-oriented approach.
• Promote a positive, respectful work environment and open communication across teams and with management.
• Follow company policies and procedures, setting a professional example in conduct and performance.
• Maintain high standards of customer service, integrity, and professionalism.
• Perform additional responsibilities assigned by management in support of team and company objectives.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in client relations, client development, or luxury retail management, with a proven record of client retention and service excellence; luxury retail and hospitality experience preferred.
• Retail leadership experience with ownership of client KPIs, team development, and elevated client experience is highly valued.
• Average travel of 50% of the time.
• Deep understanding of luxury client behavior and client lifecycle management.
• Ability to turn CRM insights into actionable, revenue-driving strategies.
• Proven ability to identify growth opportunities and build client loyalty.
• Strong coaching and team development skills, with the ability to influence and elevate performance.
• Experience leading training, workshops, and field-based coaching.
• Polished communication skills and ability to engage with stakeholders at all levels, including senior leadership.
• Strong commercial acumen, KPI alignment, and results orientation.
• Highly organized, with strong planning, prioritization, and follow-through.
• Experience executing client events and localized activations end to end.
• Alignment with brand standards, elevated taste, discretion, and professionalism.
• Credible brand ambassador in internal and external interactions.

Skills

Experience

At least 5 years in client relations, client development, or luxury retail management; luxury retail and hospitality experience preferred.

Education

Bachelor’s degree or equivalent experience.

Compensation

The base compensation for this position ranges from USD 115,000 to USD 130,000 per annum.

Benefits

Annual bonus eligibility; medical, dental, and vision coverage; short- and long-term disability; paid parental leave; 11 paid holidays; up to 120 hours of accrued paid vacation; 2 personal days; employee discounts; retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.