Moncler Director of Client Development

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Develop and execute the Americas Client Development strategy in alignment with global direction, regional business priorities, and commercial objectives.
• Translate regional strategy into priorities and action plans for acquisition, retention, reactivation, engagement, loyalty, and client development.
• Use client insights, business performance, and market opportunities to create strategies by region, store, and client segment.
• Partner with Retail leadership to set client development objectives and integrate client KPIs into commercial priorities.
• Grow the active client base, repeat business, retention, and client engagement with the Maison.
• Develop market-specific approaches reflecting client dynamics, communities, and opportunities across the Americas.
• Maintain knowledge of luxury consumer trends, competitive activity, local communities, and evolving client behaviors.
• Lead regional clienteling strategy execution and establish consistent standards, routines, and best practices across the retail network.
• Partner with Regional Directors, Store Directors, and retail leaders to translate client priorities into store-level client development plans.
• Establish regular store and regional client performance reviews, identify opportunities, and ensure follow-through.
• Observe clienteling behaviors in stores, identify business opportunities, and coach teams with Retail and Training leaders.
• Support Store Management and Client Advisors in developing client portfolios, outreach strategies, appointment culture, and relationship-led selling.
• Identify and scale clienteling best practices across the Americas.
• Champion adoption and effective use of Moncler clienteling tools, helping teams use client information for relevant, personalized engagement.
• Partner with the Vice President to execute the regional strategy for identifying, developing, engaging, and retaining VICs and high-potential clients.
• Cultivate select strategic client relationships and work with Regional Client Relations Managers and store teams to deepen client engagement with Moncler.
• Develop targeted client journeys and engagement strategies using appointments, events, gifting, product moments, and differentiated experiences to drive long-term client value.
• Partner with Retail, Marketing, Events, Merchandising, and Global teams to deliver elevated client experiences aligned with Moncler’s positioning and commercial objectives.
• Guide client selection, segmentation, invitations, and follow-up for local, regional, and global activations; measure effectiveness and business impact.
• Identify local opportunities to strengthen existing client relationships, cultivate new communities, and expand Moncler’s high-potential client base.
• Use CRM data and client insights to identify opportunities across acquisition, retention, reactivation, frequency, engagement, and client development.
• Partner with the Vice President to define and monitor client development KPIs across the Americas and establish consistent reporting and performance-management routines.
• Analyze client behavior, segmentation, store performance, and clienteling activity to identify trends, opportunities, and areas requiring intervention.
• Translate data into commercial recommendations and action plans for Retail leaders and store teams.
• Partner with CRM and Global teams to ensure clienteling tools, reporting, segmentation, and capabilities support the Americas business.
• Promote high standards for client data capture, quality, and responsible use in line with Company policies and applicable privacy requirements.
• Evaluate the effectiveness and ROI of client development initiatives and adapt approaches to performance and business needs.
• Lead, coach, and develop Regional Client Relations Managers, setting clear priorities, responsibilities, and performance expectations.
• Build a connected regional Client Relations community that shares insights, best practices, opportunities, and learnings across markets.
• Provide strategic direction while remaining actively involved in execution, particularly for priority stores, markets, clients, and business opportunities.
• Establish consistent ways of working across Client Relations, Retail leadership, and store teams.
• Partner with Training to strengthen clienteling capabilities throughout the retail organization.
• Build credibility and influence with Regional Directors, Store Directors, Store Management, and Client Advisors, positioning Client Development as an integrated commercial partner to Retail.
• Foster a culture reflecting Moncler’s values: Push for Higher Peaks; One House, All Voices; Embrace Crazy; Be Warm; and Create & Protect Tomorrow.
• Support the Vice President as a regional partner to Global Client Development and CRM teams, aligning global direction with Americas business priorities.
• Partner with Retail, Marketing, Events, Training, Merchandising, Communications, Digital, Client Services, and other functions to deliver a seamless, elevated client journey.
• Integrate client development priorities into product launches, commercial moments, store openings, events, and regional initiatives.
• Build cross-functional and market relationships to connect client insights with broader commercial and brand priorities.
• Participate in global client development discussions, projects, and initiatives, representing Americas needs and opportunities as appropriate.
• Travel up to 15% throughout the Americas and internationally to support client development initiatives, key client engagements and events, priority markets and stores, new store openings, and regional and global meetings.
• Work on site at the Moncler Corporate Office in Soho, Manhattan four days per week.

Qualifications

• Bachelor’s degree in Business, Marketing, Retail Management, Hospitality, or a related discipline preferred.
• 10+ years of progressive experience in client development and relationship management, preferably in luxury retail or a high-touch hospitality environment, with a strong understanding of CRM and clienteling strategies.
• Experience developing and executing client strategies across a multi-store and/or multi-market retail organization.
• Strong understanding of luxury clienteling, VIC development, client acquisition, retention, and relationship-driven selling.
• Proven people leadership experience, including developing direct reports and influencing broader retail teams.
• Experience personally managing and developing relationships with high-value clients.
• Strong commercial orientation and ability to connect client development activities to measurable business results.
• Strong analytical capabilities and ability to translate client data and performance metrics into actionable strategies.
• Excellent interpersonal and communication skills, with the presence and judgment to engage senior leaders, store teams, Global partners, and high-profile clients.
• Highly collaborative, with demonstrated success working across Retail, Marketing, Events, Training, CRM, and other cross-functional teams.
• Entrepreneurial and solutions-oriented, with the ability to balance strategic thinking and hands-on execution.
• Strong understanding of luxury service standards and the discretion required to manage confidential client information and relationships.
• Comfort operating in a fast-paced, evolving, highly international organization.
• Proficiency with CRM/clienteling platforms and Microsoft Office; experience with Salesforce or comparable CRM platforms preferred.
• Ability to travel throughout the Americas and internationally as required.
• Ability to perform the role with reasonable accommodation, unless doing so would result in undue hardship.

Skills

Experience

10+ years of progressive experience in client development and relationship management, preferably in luxury retail or a high-touch hospitality environment, with a strong understanding of CRM and clienteling strategies.

Education

Bachelor’s degree in Business, Marketing, Retail Management, Hospitality, or a related discipline preferred.

Compensation

The base compensation for this position ranges from USD 160,000 to USD 190,000 per annum.

Benefits

Annual bonus eligibility; medical, dental, vision, short- and long-term disability, paid parental leave, 11 paid holidays, up to 160 hours of paid vacation, 2 personal days, employee discounts, and a retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.