Moncler Community Engagement Manager

About Moncler

Founded in 1952 in Monestier-de-Clermont, France, and headquartered in Milan, Moncler unites alpine heritage with a distinctive vision of contemporary luxury. Renowned for its down outerwear, the brand combines technical expertise, refined craftsmanship and creative experimentation, notably through its Moncler Genius collaborations. As an employer, Moncler offers an international environment spanning design, product development, retail, digital and corporate functions, where specialist knowledge and cross-disciplinary collaboration support its evolution. Its positioning at the intersection of performance and fashion provides opportunities to contribute to products and experiences shaped by innovation, exacting standards and a strong sense of brand identity.

Role & Responsibilities

• Identify, recruit, and develop relationships with HNW and UHNW clients, and create strategies to attract local and international clientele to the Fifth Avenue flagship.
• Partner with store leadership, managers, ambassadors, and client advisors to convert prospects into long-term clients; build a pipeline of influential partners and individuals, including entrepreneurs, collectors, executives, and cultural leaders.
• Generate measurable sales opportunities through networking, partnership development, referrals, and community engagement; coordinate with Client Relations & Development to onboard, engage, and retain newly acquired clients through personalized clienteling strategies.
• Track and report client acquisition, prospect activity, and business generation metrics.
• Develop strategic partnerships with corporations, luxury hotels, private clubs, concierge networks, luxury residential communities, wealth management firms, and cultural institutions to drive client acquisition and business growth.
• Create exclusive activations and bespoke programs and experiences for top clients and VIP communities; identify opportunities to increase traffic, sales, and brand visibility.
• Represent Moncler within New York’s luxury, cultural, and business communities, serving as a brand ambassador at social, cultural, fashion, art, philanthropic, and luxury events.
• Maintain a robust network of influencers, key opinion leaders, tastemakers, media contacts, and industry leaders; monitor market trends, community developments, and competitive activity to identify business opportunities.
• Develop intimate events, private shopping experiences, and client engagement programs with Client Relations & Development; collaborate with regional and global Client Development and Brand teams to maximize local relevance and impact; support events and activations that drive client acquisition, engagement, and sales.
• Maintain a pipeline of prospective clients, strategic partners, and community relationships; track acquisition activity, referral sources, partnership effectiveness, and business generation results; provide Store Leadership with regular reports and recommendations on opportunities, trends, and performance.
• Lead by example, model Moncler’s values and standards, and foster collaboration, accountability, and client-centricity across Retail, Client Relations, Brand, and Corporate teams.
• Represent the brand with professionalism, discretion, and sound judgment; uphold company policies, procedures, and brand standards; perform additional duties as assigned to support evolving business needs.
• Travel up to 20%, primarily within the New York area, to support events, partnership activations, networking, and business needs; occasional domestic travel may be required.

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• At least 5 years of experience in luxury retail, business development, client acquisition, partnerships, hospitality, wealth management, luxury real estate, or a related field.
• Proven success developing relationships with HNW and UHNW clients.
• Experience generating business through networking, partnerships, community engagement, and relationship management.
• Demonstrated ability to develop strategic partnerships that contribute to revenue growth and client acquisition.
• Knowledge of the New York luxury, cultural, hospitality, and business landscape preferred.
• Established connections within luxury, hospitality, cultural, business, philanthropic, or influential community networks.
• Strong commercial acumen and ability to translate relationships into measurable business results.
• Excellent communication, influencing, presentation, and relationship-management skills.
• Proficiency with Microsoft Office Suite, including PowerPoint and Excel, and the ability to develop compelling presentations, business cases, partnership proposals, and executive-ready reports.
• Technological savvy, including ability to leverage CRM platforms, clienteling tools, social media, and digital resources for client engagement, relationship management, and business development.
• Strategic thinking, strong organizational and project management abilities, professionalism, discretion, entrepreneurialism, self-motivation, and emotional intelligence; ability to work effectively across diverse stakeholders.
• Final candidates are subject to a background check in accordance with applicable laws; applicants are encouraged to provide a complete and accurate work history.

Skills

Experience

At least 5 years in luxury retail, business development, client acquisition, partnerships, hospitality, wealth management, luxury real estate, or a related field.

Education

Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Compensation

The base compensation for this position ranges from USD 100,000 to USD 135,000 per annum.

Benefits

Eligible for a quarterly bonus and benefits including medical, dental, and vision coverage; short- and long-term disability; paid parental leave; 7 paid holidays; up to 80 hours of accrued paid vacation; 4 personal days; 2 community service days; employee discounts; and a retirement plan with employer contribution.

Culture

Moncler’s workplace culture combines its alpine heritage with a forward-looking luxury mindset, placing creativity, technical expertise and attention to detail at the heart of its professional environment. Its distinctive blend of performance and fashion fosters a collaborative, dynamic atmosphere where teams contribute to the evolution of a globally recognised brand while preserving its strong identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.