Moët Hennessy Senior Hospitality Manager

About Moët Hennessy

Moët Hennessy, the wines and spirits division of LVMH, brings together some of the world’s most storied maisons, uniting centuries of craftsmanship with a distinctly contemporary spirit. As an employer, it offers an international environment where heritage, excellence, creativity, and responsible innovation shape every profession, from vineyards and cellars to marketing, distribution, finance, and hospitality. The group values talent capable of honoring exceptional savoir-faire while anticipating the expectations of discerning consumers worldwide. Through its global reach, entrepreneurial culture, and commitment to sustainability, Moët Hennessy provides careers defined by prestige, purpose, and the pursuit of enduring luxury.

Role & Responsibilities

• Lead and direct the Hospitality Manager and Estate Ambassador teams in daily guest experience, retail sales, and operational excellence.
• Oversee hospitality hiring, onboarding, training, coaching, performance management, evaluations, goal setting, compensation recommendations, and disciplinary actions in partnership with Human Resources.
• Develop and maintain training programs, onboarding plans, and performance goals; ensure staff certifications remain current, including Responsible Beverage Service (RBS) and ServSafe requirements.
• Develop staffing plans and schedules, ensure appropriate coverage, and foster cross-functional collaboration and cross-training across Hospitality, Reservations, Events, Club, Customer Service, and Operations.
• Provide day-to-day leadership, guidance, recognition, feedback, professional development, and support to team members.
• Lead Guest Center operations and deliver elevated guest, member, and partner experiences, including hospitality experiences, retail sales, wine club engagement, and guest services.
• Resolve guest concerns promptly and professionally, escalating significant issues as needed; ensure compliance with company policies, guest safety standards, hospitality regulations, and applicable wine shipping laws.
• Partner with Reservations, Events, Club, Marketing, E-Commerce, Operations, and the Senior Director of DTC and Marketing to strengthen brand image, support business goals, and provide a seamless pre-arrival, on-site, and post-visit experience.
• Support winery events and member experiences with appropriate staffing, hospitality support, and operational excellence; represent the winery at external promotional functions and industry events as needed.
• Maintain extensive knowledge of Joseph Phelps wines, experiences, history, and brand standards; serve as a wine educator and hospitality ambassador as needed, conducting tastings, guest experiences, reservations support, and point-of-sale activities.
• Oversee Guest Center financial performance, including budget preparation and management, forecasting, cash flow monitoring, expenditure and expense management, revenue reporting, and achievement of revenue goals; identify opportunities to improve performance and profitability.
• Monitor sales trends, pricing, and guest preferences, recommending improvements to tasting experiences, retail offerings, and revenue generation.
• Manage wine and merchandise inventories, including monthly counts, allocations, vintage transitions, and inventory accuracy.
• Manage Commerce7 updates, product launches, system organization, and issue resolution; coordinate printed materials, menus, collateral, promotional assets, and guest-facing communications.
• Partner with Marketing and E-Commerce to select merchandise and retail offerings consistent with the Joseph Phelps luxury brand.
• Oversee facility readiness, cleanliness, organization, and presentation across hospitality spaces; conduct routine safety and operational-readiness inspections.
• Coordinate maintenance requests, repairs, and work orders with Facilities, Maintenance, and external vendors; serve as the primary Hospitality contact for Guest Center facility maintenance and repair needs.
• Monitor hospitality equipment, refrigeration systems, glasswashers, service tools, and operational infrastructure; ensure tasting rooms, inventory areas, product displays, and retail environments are stocked and maintained to luxury presentation standards.
• Partner with housekeeping, facilities teams, and contractors to maintain attractive, welcoming, and well-maintained spaces.
• Stay current on wine industry trends, luxury hospitality best practices, and elevated guest experience standards.
• Perform additional duties and projects as assigned.

Qualifications

• Minimum 3 years of experience.
• Current Responsible Beverage Service (RBS) and ServSafe certifications are required.

Skills

Experience

Minimum 3 years

Culture

Moët Hennessy offers a workplace culture rooted in heritage, craftsmanship, and the art of hospitality, where employees contribute to some of the world’s most prestigious wines and spirits Maisons. The environment combines international collaboration with a strong commitment to excellence, sustainability, and innovation, encouraging teams to preserve tradition while shaping the future of luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.