- Location
- Fort Lauderdale Florida USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Mayors
Founded in 1910, Mayors is an American luxury jeweler and watch retailer with a distinguished presence in Florida and Georgia. Part of the Watches of Switzerland Group, the brand combines a longstanding jewelry heritage with a curated selection of prestigious timepieces. As an employer, Mayors offers a client-focused environment where product knowledge, discretion and attentive service are central to the professional experience. Its retail and specialist roles call for commercial acumen, meticulous standards and the ability to cultivate lasting relationships, appealing to professionals who value craftsmanship and wish to build their careers within the world of fine jewelry and luxury watches.
Mayors is hiring a full-time, permanent Retail Service Group Administrator for its corporate office in Fort Lauderdale. The role manages service orders and supports internal and external clients while coordinating workshop operations, technical resources, suppliers, inventory, and service processes.
Role & Responsibilities
- Manage, prioritize, communicate, and follow up on Service Orders to ensure excellent client service across stores and other locations.
- Coordinate tasks and responsibilities with Retail Service Group members to achieve department goals and objectives.
- Provide customer service support to internal and external clients while adhering to company processes and policies.
- Partner to establish timelines and manage technical resources and processes, ensuring work meets creative and business standards and is technically repeatable.
- Identify and drive continuous quality improvement and efficiency opportunities within areas of responsibility and across the department, following up to achieve successful outcomes.
- Ensure key product process dates are met, tools are used effectively, and cross-functional teamwork occurs; communicate project status, issues, and concerns to internal and external stakeholders.
- Proactively flag critical issues that could affect product aesthetics, manufacturing, or final-product quality.
- Build and maintain open communication with suppliers to understand their strengths, weaknesses, and execution capabilities.
- Control inventory, including understanding the financial impact of inventory control and movement across the business.
- Act as a liaison between the department, stores, and vendors.
- Use SAP for article creation, purchase orders, transfers, and subcontractor processes.
- Maintain a thorough understanding of jewelry manufacturing and watch repairs.
- Understand market prices for stones and metals.
- Coordinate technical training with vendors.
- Ensure jewelers and watchmakers use parts and components consistently and in accordance with company practices.
- Ensure tools and equipment are serviced and maintained to manufacturers’ specifications.
- Ensure supplies are available and safely disposed of in accordance with health and safety procedures.
Qualifications
- High school diploma required.
- Customer service experience required (3–5 years).
- At least 5 years of experience in all phases of jewelry repair, including work with 18K gold and platinum.
- Knowledge of jewelry making and repairs.
- Creative problem-solving ability; able to work as part of a team, meet deadlines, and perform in a workshop environment.
- Quick learner able to handle expedited service requests.
- Able to coordinate with other components of the Retail Service Group.
- Able to make independent decisions and multitask in a fast-paced environment.
Skills
Experience
Customer service experience required: 3–5 years; at least 5 years in all phases of jewelry repair, including work with 18K gold and platinum.
Education
High school diploma required.
Workplace
This position is based in Fort Lauderdale, Florida, USA, within easy reach of Miami.
Explore jobs in Florida or in the USA.
Benefits
Benefits are mentioned alongside competitive compensation.
Culture
Mayors’ workplace culture is shaped by its heritage in fine jewelry and luxury watches, emphasizing product expertise, attentive service, and lasting client relationships. Its boutique environment combines precision, discretion, and teamwork, placing an appreciation for craftsmanship and highly personalized service at the heart of employees’ work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mayors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Service Coordinator», «Retail Operations Administrator», «Service Order Administrator», «Retail Service Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.