Marc Jacobs Store Manager

About Marc Jacobs

Marc Jacobs stands as an influential New York fashion house, celebrated for its irreverent creativity, cultural intuition, and enduring impact on contemporary luxury. As an employer, the brand offers a dynamic environment where design excellence, craftsmanship, storytelling, and commercial innovation converge. Its teams are encouraged to think boldly, challenge convention, and contribute to a distinctive universe spanning ready-to-wear, accessories, beauty, retail, and global brand experiences. With a heritage rooted in individuality and artistic freedom, Marc Jacobs attracts talent who value originality, collaboration, and pace, while offering opportunities to help shape the evolving language of modern fashion.

Role & Responsibilities

• Partner with and support the Sales Supervisor across sales generation, people development, operations, and visual merchandising.
• Monitor KPIs and sales results daily; set daily goals during morning briefings and develop action plans to achieve monthly and annual targets while reinforcing sales techniques.
• Model the Selling Ceremony and motivate the team through challenges to reach targets.
• Improve data collection and accuracy; train and empower the team to build customer loyalty, recruit new clients through personalized relationships, and reactivate dormant clients.
• Proactively propose events to grow the business and client database; attend major city events as a Brand Ambassador and build a local network.
• Understand economic conditions in the country, city, and foreign markets and anticipate their potential business impact.
• Know and apply the Store Operation Manual; organize and monitor back-office activities, including stock and cash handling.
• Maintain excellent store cleanliness, facilities, and upkeep; prepare and monitor rolling and annual fiscal inventories.
• Report store activity with qualitative commentary, set action plans as needed, and use key reports and company IT tools, including Retail Pro reports.
• Manage, organize, and follow up on client product repairs.
• Maintain visual guidelines and presentation standards; model appropriate presentation and grooming, and ensure the team follows brand uniform and grooming guidelines.
• Provide Head Office with qualitative, proactive feedback on products and visual merchandising to drive results.
• Define staffing needs by profile, competencies, and languages; partner with HR on hiring and proactively source talent from competitors, retailers, and hospitality.
• Ensure new employees complete onboarding and assess their performance and integration during their first 90 days.
• Set clear daily and monthly targets for sales, customer data capture, and product knowledge; monitor performance, build team spirit, and foster performance and initiative.
• Recognize and reward strong performance, address underperformance through ongoing feedback, and hold monthly one-to-one meetings with each team member.
• Write and administer corrective actions for all staff levels.
• Define each team member’s competency development plan and review progress during PCR meetings; provide in-the-moment coaching, discuss further development actions with HR, and identify potential succession plans within the store.
• Communicate upcoming events, store openings, and company key figures; address team questions and concerns about company goals and priorities.
• Build knowledge of local competitors, new retail stores, upcoming projects, local arts, events, and restaurants.
• Prepare monthly schedules, coordinate payroll and attendance with HR, and define clear roles and expectations.
• Establish the partnership with the Sales Supervisor and train them to become a future Store Manager.

Qualifications

• Experience in a managerial retail role in a store or boutique setting.
• Knowledge of or interest in art, photography, and literature.
• Strong understanding of retail store operations and concepts.
• Proven ability to lead and motivate a team.

Skills

Experience

Managerial experience in a retail store or boutique setting; no duration stated.

Benefits

Paid holidays, vacation time, sick and personal time, medical, dental, and vision insurance, 401(k) matching, discounts on travel and entertainment through PerkSpot, discounts on Marc Jacobs products, and access to discounts on other LVMH brands.

Culture

Marc Jacobs fosters a bold, creative workplace where individuality, experimentation, and cultural relevance are central to the brand’s energy. Employees are encouraged to bring an original point of view, collaborate across disciplines, and contribute to a fast-moving environment that blends luxury craftsmanship with contemporary fashion attitude.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.