- Employment
- Full-time
- Seniority
- Senior
- Compensation
- $24–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Maison Margiela
Maison Margiela, a Paris-based fashion house established in 1988 by Belgian designer Martin Margiela, is renowned for its avant-garde approach to fashion. As part of the OTB Group since 2002, Maison Margiela continues to challenge the conventions of modern fashion while preserving its unique identity and heritage. The brand offers a wide array of products including haute couture, ready-to-wear collections for both men and women, footwear, accessories, and fragrances.
Maison Margiela seeks a top-performing Senior Client Advisor in New York to lead sales, clienteling, and luxury service while mentoring Client Advisors and supporting boutique performance. The role includes flexible availability for weekends, holidays, and early or late shifts as needed; pay is $24–$25 per hour.
Role & Responsibilities
- Consistently exceed individual sales targets and outperform peers across key performance indicators, including conversion, UPT, ATV, and client retention.
- Lead by example on the sales floor, demonstrating best-in-class selling techniques and luxury service standards.
- Drive business through proactive client outreach, appointment selling, and personalized styling.
- Identify opportunities to maximize sales and elevate overall boutique performance.
- Build, manage, and grow a high-value client book focused on long-term relationships.
- Develop and execute strategic clienteling actions to increase purchase frequency, spend, and loyalty.
- Elevate clients to VIC (Very Important Client) status through personalized engagement and exceptional service.
- Maintain consistent follow-up and communication to drive retention and repeat business.
- Demonstrate strong product knowledge across all categories and consistently drive cross-selling and up-selling.
- Partner with leadership to identify opportunities to increase category penetration and overall basket size.
- Act as a reference point for peers on effective selling strategies and client engagement techniques.
- Mentor and coach Client Advisors, sharing best practices in selling, clienteling, and service.
- Support onboarding and training of new team members in cross-selling techniques, building and maintaining a client book, client retention strategies, and developing clients into VICs.
- Foster a collaborative, high-performance team environment.
- May be assigned specific Division of Responsibilities (DOR) to support boutique operations and team development, such as clienteling champion, product category expert, or training lead.
- Own training initiatives and ongoing coaching within the assigned DOR.
- Support management with reporting, insights, and action plans to drive business growth.
- Assist with in-store events, activations, and VIP experiences.
Qualifications
- At least 5 years of experience in luxury retail or high-touch client-facing roles.
- Proven track record of exceeding sales targets and KPIs.
- Strong client book and demonstrated ability to build and retain relationships.
- Exceptional communication, interpersonal, and styling skills.
- Leadership mindset and ability to influence and develop others.
- Results-driven, with a strong commercial mindset.
- Client-centric and relationship-focused.
- Flexible availability, including weekends, holidays, and early or late shifts as needed.
- Influential leader and team player.
- Strong business acumen and adaptability.
- Passion for luxury, fashion, and elevated service.
- Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request; employment is contingent on successful verification in compliance with federal immigration laws.
Skills
Experience
At least 5 years in luxury retail or high-touch client-facing roles
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 25 per hour.
Culture
Maison Margiela fosters a culture of creativity and innovation, encouraging employees to push the boundaries of fashion while maintaining the brand's distinctive identity. The workplace environment is collaborative, with a strong emphasis on professional development and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.