Loro Piana Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Represent Loro Piana as a brand ambassador and ensure flawless brand expression in the store.
• Communicate the brand’s heritage, savoir-faire and product uniqueness to strengthen desirability and conversion.
• Deliver a consistent client experience through selling ceremony standards and service excellence.
• Execute visual merchandising and brand standards consistently, capture insights and share feedback to improve brand expression.
• Set store strategy and business development priorities, translating targets into clear action plans.
• Manage business performance and profitability by monitoring KPIs, P&L and costs, and taking timely corrective action.
• Use market and competitor insights to identify opportunities and adjust commercial priorities.
• Oversee inventory and visual merchandising to support product availability, rotation and consistent store image.
• Ensure operational planning, store operations and management, audit readiness, compliance and internal controls.
• Set and execute the clienteling strategy to grow retention, visit frequency and client value across segments.
• Drive CRM discipline and data capture, generating high-quality insights for personalised follow-up.
• Develop the VIC approach and local activations and events with Headquarters to recruit and engage top clients.
• Resolve complaints and lead service recovery, escalating promptly and implementing sustainable improvements.
• Manage the omnichannel journey and ensure seamless handovers between store and digital touchpoints.
• Build, lead and motivate a high-performing team, ensuring effective management and development.
• Coach team members on the floor and manage performance through clear objectives, feedback and recognition.
• Identify and develop talent, supporting succession planning and capability growth for the management team.
• Promote engagement, inclusion and wellbeing through consistent communication, team rituals and care.
• Plan workforce, schedules and workloads to meet business needs and support team sustainability.

Qualifications

• At least 5 years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP and other digital tools.
• Excellent communication, analytical, leadership and problem-solving skills.
• Energetic, passionate and results-oriented, with experience managing a high-volume store.
• Strong knowledge of sales, operations and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Skills

Experience

At least 5 years of management and sales experience in a luxury retail environment.

Compensation

The base compensation for this position is USD 155,000 per annum.

Benefits

Healthcare, fertility support, adoption and surrogacy support, tuition reimbursement, and mental health support.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.