- Location
- Beverly Hills California USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $25–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks a full-time Client Advisor for its Beverly Hills store to drive sales, deliver personalized service, develop client relationships, and support team performance. The permanent, on-site role includes coaching, training, seasonal presentations, and maintaining visual merchandising standards. The published pay range is $25–$28 USD per hour, with flexibility to pay outside the range.
Role & Responsibilities
- Exceed personal sales goals and support continued team sales growth while upholding Loro Piana standards.
- Build product knowledge to facilitate the sales process.
- Collaborate with team members to deliver a seamless client shopping experience and support store success.
- Build and maintain client relationships through purchase follow-up and after-sales support.
- Collect and update client information to improve future interactions and tailor services to individual preferences.
- Engage clients, promote products, provide personalized assistance, and drive sales growth.
- Maintain store displays in accordance with visual merchandising guidelines.
- Work with store leadership to implement action plans that improve sales performance.
- Identify opportunities to optimize sales growth and operational efficiency.
- Model company values.
- Identify opportunities on the sales floor to improve client experience, product knowledge, and storytelling, translating them into focused coaching priorities that strengthen execution and consistency.
- Partner with store leadership and training teams to reinforce storytelling standards, strengthen service delivery, and support effective on-floor learning.
- Contribute to feedback cycles and in-store training activations, and dedicate time to team development and knowledge sharing.
- Participate in seasonal in-store road show presentations with the Retail Excellence team and independently.
Qualifications
- At least 2 years of sales or sales support experience, preferably in luxury retail; the profile also states a minimum of 3 years.
- Proficiency in Microsoft Office, SAP, and other digital tools.
- Excellent attention to detail, customer service, and teamwork skills.
- General knowledge of sales, operations, and inventory.
- Ability to lift and move up to 40 pounds.
Skills
Experience
At least 2 years of sales or sales support experience, preferably in luxury retail; minimum 3 years.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 28 per hour.
Benefits
Medical, dental, and vision coverage; fertility support; adoption and surrogacy reimbursement; tuition reimbursement; 401(k) match; Headspace mental health support; product discount; LVMH discounts; and other tailored perks.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Associate», «Sales Advisor», «Luxury Retail Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.