L’Oréal Luxe Director of Customer Supply Chain

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Lead Retail Supply Chain strategy for key customers, including oversight of allocation strategies for free-standing stores and consignment inventory channels.
• Own key Retail Supply Chain analytics and collaborate with customer, commercial, Supply Chain and Finance leaders to improve information flow, planning and forecasting with retailers.
• Provide recommendations on retailer supply chain processes, including strategic collaboration, long-term plan alignment, Joint Business Planning (JBP), sell-in and sell-out analytics, stock-in-trade insights, service, on-shelf availability and end-to-end supply chain collaboration.
• Own stock-in-trade, on-shelf availability and service metrics for assigned retailers and channels, recommending business tactics and assessing vendor and retailer performance.
• Support cross-functional Retail Supply Chain reporting and analytics.
• Lead cross-functional onboarding for new channels, customer distribution and Retail Supply Chain initiatives.
• Oversee free-standing store channel allocation and replenishment, monitoring inventory levels and coordinating allocation strategy with channel Marketing and Sales leads.
• Serve as liaison between Sales and Operations, Retail Supply Chain and upstream Operations, L’Oréal Luxe Supply Chain, and retailer supply chains.
• Set priorities for retailer logistics initiatives, quantify business benefits and drive efficiencies.
• Develop customized strategies that deliver high customer service, lower costs and long-term business value.
• Manage efficient product flow from suppliers to customers; communicate gaps and misses, plan remediation and prevent recurrence.
• Participate in or lead logistics meetings with assigned accounts, in person or by conference call.
• Facilitate monthly KPI meetings across Distribution Center, Customer Service, Transportation and Deduction Resolution teams.
• Publish reports to ensure initiatives and execution progress as planned.
• Evaluate and implement initiatives requested by key accounts.
• Contribute to special projects with cost analyses and continuous-improvement recommendations, including returns, replenishment and launches.
• Present divisional initiatives to customers and ensure timely project execution.
• Conduct employee evaluations and foster employee development.
• Build and maintain strong business partnerships with Sales, Demand Planning, Category Management and retailers.
• Improve on-time and fill-rate performance, optimize inventory positions, support short-term business decisions and drive strong on-shelf availability.
• Support the development and execution of a supply chain collaboration vision for critical retailers.
• Add value to the S&OP process by helping Sales leadership provide bottom-up customer forecasts for the National Demand Plan, in collaboration with the US Planning team, and into the Executive S&OP process.
• Communicate issues and initiatives effectively with internal and external stakeholders, fostering efficient information sharing and collaboration.
• Oversee coordination across L’Oréal Operations and Luxe retailer supply chains; L’Oréal Luxe Retail Supply Chain and Luxe Commercial teams; and L’Oréal Luxe Supply Chain and retailer or consignee supply chains.
• Travel approximately 15% to retailer field offices, retailer locations, and L’Oréal and customer distribution facilities.

Qualifications

• Bachelor of Science degree in Supply Chain, Business, Finance, Engineering or a related field.
• At least 5 years of experience in CPG Supply Chain, including at least 2 years in replenishment or retail supply chain.
• Customer-facing supply chain experience.
• Retail replenishment analytical experience.
• Excellent communication skills, including the ability to communicate with internal and external senior management and influence senior leaders.
• Strong analytical and data analysis skills, with demonstrated ability to structure and conduct advanced supply chain analyses, particularly in customer collaboration.
• Broader supply chain experience and a record of driving change through collaboration with commercial organizations are preferred.
• Demonstrated experience engaging and leading teams and actively developing a talent pipeline.
• Proficiency in strategic planning, implementation, analysis and problem-solving.
• Proficient knowledge of demand planning and supply planning systems and tools.
• Ability to bring forward new ideas and mobilize teams to improve practices.
• Ability to manage indirect and functional relationships.
• Outstanding data management skills and expert-level proficiency in Microsoft Office suite applications.

Skills

Experience

At least 5 years of CPG Supply Chain experience, including at least 2 years of replenishment or retail supply chain experience.

Education

Bachelor of Science degree in Supply Chain, Business, Finance, Engineering or a related field.

Compensation

The base compensation for this position ranges from USD 147,100 to USD 213,300 per annum.

Benefits

Competitive benefits package including medical, dental, vision, 401(k) and a pension plan; hybrid work policy (3 days in the office and 2 days working from home); flexible time off, including paid company holidays, paid vacation, a vacation buy program, volunteer time and Summer Fridays; access to L’Oréal’s internal shop for discounted products and a monthly mobile allowance; learning and development opportunities, including unlimited e-learning, Lunch & Learn sessions and mentorship programs; Employee Resource Groups; and mental health and wellness programs.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.