- Location
- Greenwich Street 185 (View map)New York, NY 10007USA
- Employment
- Full-time
- Seniority
- Supervisor
- Compensation
- $21–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 3, 2026
About Longines
Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.
The Longines Retail Keyholder delivers elevated client service, develops client relationships and sales, and supports boutique management with team leadership and daily operations, including opening and closing. The role pays $21–$25 per hour depending on experience, with commissions, and includes flexible retail scheduling with weekend and holiday availability.
Role & Responsibilities
- Deliver a distinctive experience and superior service to every client, including personalized product-maintenance support and after-sales service.
- Meet and exceed sales goals, using product knowledge and selection to build customer relationships.
- Develop prospective clients through outreach and networking, expand the client base, and maintain existing client relationships by recording milestones, preferences and future purchase goals.
- Support colleagues throughout the sales process in accordance with boutique protocols.
- Assist management in achieving customer-service and sales goals, leading associates as needed and ensuring operational procedures and tasks are completed successfully.
- Open and close the store as required, and welcome customers promptly and professionally.
- Represent and demonstrate the brand inside and outside the boutique.
- Perform other duties assigned by management.
Qualifications
- High school diploma or equivalent.
- Strong luxury retail experience in jewelry and timepieces.
- Able to arrive on time, work late, and meet sales goals.
- Excellent verbal and interpersonal skills.
- Self-starter with sound judgment and the ability to work with minimal supervision.
- Able to work collaboratively in a fast-paced, energetic environment and with all levels of management and staff.
- Professional, friendly demeanor.
- Clientele-building skills.
- Basic computer literacy.
- Flexible availability for retail hours, including weekends and holidays.
- Able to multitask and adapt to changing priorities.
- Bilingualism is a plus.
- Able to stand approximately 5–8 hours per day, usually 5–7 days per week; during peak sale periods, able to work for extended periods during a 1–12-hour day.
- Able to climb ladders or stairs to stock or retrieve merchandise; regularly lift 5–25 lbs without assistance, with heavier items potentially required in certain circumstances; operate computer equipment; speak, hear, bend, stoop, reach, lift, move and carry up to 25 lbs; and perform tasks requiring finger dexterity.
Skills
Experience
3–5 years in a keyholder position; specialty retail preferred. Strong luxury retail jewelry and timepiece experience.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 21 to USD 25 per hour.
Benefits
Commissions; health, dental and vision insurance for employees and dependents beginning the first of the month after 30 days, with an employer contribution; immediate 401(k) participation and a 100% vested employer match after one year (maximum 4% employer match with a 5% employee contribution); company-paid life insurance and long-term disability; 18 days of PTO per year; annual sick time and extended paid medical, parental and military leave; holiday pay; voluntary FSA, STD and accident/hospital indemnity insurance; employee product discount.
Culture
Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longines, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Lead», «Boutique Keyholder», «Senior Sales Associate», «Retail Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.