- Employment
- Full-time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s seeks a Sales and Training Executive to drive retail sales and training across department and specialty accounts in the Long Island and Queens territory, while managing account relationships, business performance, launches, and merchandising standards. This permanent, full-time role requires 5–7 years of retail management experience, including 3–5 years managing multiple locations, and travel of 60–80% based on business needs.
Role & Responsibilities
- Drive retail sales per door and develop personnel and education strategies for department store and specialty accounts.
- Maintain excellent relationships within assigned department and specialty accounts; manage accounts to maximize daily and monthly business goals, promotional activities, and launches.
- Coach Beauty Advisors to exceed sales expectations and fulfil Kiehl’s brand responsibilities; partner with in-store leadership to coach them on retailer and brand sales initiatives.
- Plan, execute, and follow up on new-hire training and timely completion of Kiehl’s Academy courses.
- Monitor and analyze business trends across territory stores; implement in-store seasonal plans and execution, and coordinate product launches, GWPs, and PWPs with store or department managers to maximize visual impact and sales performance.
- Track total retail performance within the territory daily, monthly, and seasonally.
- Arrange and lead seasonal meetings with each store; prepare and deliver seasonal retailer presentations; participate in or organize regional retailer strategy meetings.
- Monitor cleanliness of counter stock and display units; hold Beauty Advisors accountable for Kiehl’s store quality requirements; maintain merchandising standards and protect company assets by monitoring returns, testers, and TOA usage.
- Develop, motivate, and train business managers and counter personnel through education and e-learning programs; plan, execute, and follow up on new-hire training using Kiehl’s training and education tools.
- Ensure consistent execution of pricing, merchandising, and marketing strategies in each territory store.
- Accurately communicate selling and inventory trends within the district to regional management and home-office partners.
- Attend and participate in sales and management training meetings and events as directed by management.
Qualifications
- 5–7 years of retail management experience, including at least 3–5 years managing multiple retailers or store locations across a broad geographic area.
- Demonstrated success in achieving sales goals and brand initiatives by hiring, leading, motivating, and developing effective Beauty Advisors.
- Resourcefulness, flexibility, and the ability to solve problems promptly.
- Ability to build and maintain relationships with key stakeholders and business partners.
- Strong merchandising skills to ensure brand visual standards are met across stores and retailers.
- Strong presentation, written, and verbal communication skills.
- Strong knowledge of the business landscape and ability to translate findings into positive business impact.
- Excellent organizational and project management skills.
- Proficiency in Microsoft Excel and PowerPoint.
- Bachelor’s degree in Management or a related field, or equivalent work experience.
- Ability to stand and move around the store for more than 90% of the scheduled shift.
- Ability to lift 20 pounds or more throughout the scheduled shift.
- Ability to travel 60–80% based on business needs.
Skills
Experience
5–7 years of retail management experience, including at least 3–5 years managing multiple retailers or store locations across a broad geographic area.
Education
Bachelor’s degree in Management or a related field, or equivalent work experience.
Workplace
The role is situated in New York, New York, USA.
Explore jobs in New York or in the USA.
Benefits
Competitive benefits package including medical, dental, vision, 401(k), and pension plan; hybrid work policy allowing up to two work-from-home days per week for eligible roles, subject to manager approval; flexible time off, paid company holidays, paid vacation, vacation buy program, volunteer time, and Summer Fridays; discounted products through L’Oréal’s internal shop and a monthly mobile allowance; learning and development opportunities, including e-learning, Lunch & Learn sessions, and mentorship programs; employee resource groups; mental health and wellness programs.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales and Training Executive», «Field Sales and Education Executive», «Retail Training Executive», «Territory Sales Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.