- Employment
- Part-time
- Seniority
- Supervisor
- Compensation
- $19–20.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is hiring a part-time Keyholder in New York, New York, on a permanent basis. The role supports the Store Manager in achieving sales goals, delivers personalized customer service, maintains store presentation, and performs opening and closing procedures while training new employees. The salary range is $19–$20.50 per hour.
Role & Responsibilities
- Assist the Store Manager in achieving store sales goals while meeting individual sales goals established by the management team.
- Deliver a best-in-class customer experience and uphold customer service excellence standards.
- Build customer relationships that encourage repeat business.
- Lead productivity and execute short- and long-term plans in support of the store’s business strategy.
- Maintain product and brand presentation, keeping the store neat and organized.
- Enforce company policies and procedures.
- Perform store opening and closing procedures.
- Train new store employees.
- Execute visual directives, education selling tools and customer service standards effectively.
- Maintain regular attendance and punctuality for scheduled shifts.
- Perform other job-related duties as assigned.
Qualifications
- Retail and/or cosmetics experience preferred.
- Prior keyholder experience preferred.
- Customer service experience.
- Communication skills.
- Analytical skills.
- Basic computer skills.
- Availability for two closing shifts per week and two full weekends per month.
- High school diploma or GED required.
- Must be at least 18 years old.
- Must be authorized to work in the United States on a full-time, permanent, ongoing basis; immigration support or sponsorship is not offered.
- Spanish or Mandarin bilingualism preferred.
- Ability to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and regularly lift up to 25 lbs.
Skills
Education
High school diploma or GED required.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 20.50 per hour.
Benefits
Access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited access to e-learning, Lunch & Learn sessions and mentorship programs; Employee Resource Groups; access to mental health and wellness programs.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Keyholder», «Keyholder Sales Associate», «Retail Sales Supervisor», «Store Operations Keyholder», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.