- Employment
- Part-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is hiring a part-time Keyholder in McLean, Virginia, on a permanent basis. The role supports store and individual sales goals, customer service, store presentation, opening and closing procedures, policy enforcement, and training new employees; the salary range is $17–$19.
Role & Responsibilities
- Assist the Store Manager in achieving store sales goals while meeting individual sales goals set by the management team.
- Deliver a best-in-class customer experience and uphold customer service excellence standards.
- Build customer relationships that encourage repeat business.
- Execute short- and long-term plans in support of the store’s business strategy and sales goals.
- Maintain product and brand image presentation and keep the store neat and organized.
- Lead in productivity.
- Attend all scheduled shifts regularly and punctually.
- Enforce company policies and procedures.
- Perform store opening and closing procedures.
- Train new store employees.
- Execute visual directives and use educational selling tools while meeting customer service standards.
- Perform other job-related duties as assigned.
Qualifications
- Retail and/or cosmetics experience preferred.
- Previous keyholder experience preferred.
- Customer service experience.
- Communication skills.
- Analytical skills.
- Basic computer skills.
- Willingness to work two closing shifts per week and two full weekends per month.
- High school diploma or GED required.
- Must be at least 18 years old.
- Authorization to work in the United States on a full-time, permanent, ongoing basis; immigration support or sponsorship is not offered.
- Spanish or Mandarin bilingualism preferred.
- Ability to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and regularly lift up to 25 lbs.
Skills
Education
High school diploma or GED.
Workplace
This position is based in McLean, Virginia, USA, within easy reach of Washington.
Explore jobs in Virginia or in the USA.
Benefits
Access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited e-learning, Lunch & Learn sessions, and mentorship programs; Employee Resource Groups; access to mental health and wellness programs.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Keyholder», «Keyholder Sales Associate», «Senior Sales Associate», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.