KHAITE Director of Personal Shopping

About KHAITE

Founded in New York in 2016 by Catherine Holstein, KHAITE is a luxury womenswear brand distinguished by its interplay of strength and softness, structure and fluidity. Its ready-to-wear, leather goods and footwear reinterpret American dressing through refined materials, precise silhouettes and a distinctive balance of ease and sensuality. As an employer, KHAITE connects creative vision with the disciplines of product development, merchandising, retail and business operations. The brand offers a compelling setting for professionals drawn to contemporary luxury, where craftsmanship, attention to detail and a coherent aesthetic identity underpin the work of building an internationally recognised fashion house.

Role & Responsibilities

• Own the strategy, revenue growth and commercial performance of KHAITE’s Personal Shopping channel.
• Build Personal Shopping into a meaningful contributor to ecommerce and broader DTC growth.
• Set annual and monthly revenue targets, advisor productivity goals and commercial KPIs; monitor revenue, conversion, average order value, outreach productivity, repeat purchase, retention and client progression.
• Develop strategies for client acquisition, activation, conversion, repeat purchase, retention and lifetime value, including identifying high-potential digital customers for Personal Shopping relationships.
• Review business performance and identify opportunities to improve advisor productivity and client penetration.
• Establish digital selling practices across WhatsApp, SMS, email, video appointments, digital lookbooks and other remote clienteling tools.
• Develop structured outreach and clienteling cadences for client activation, product launches, seasonal moments, replenishment, special occasions and re-engagement.
• Partner with Digital Product, CRM and Client Services on technology and tools for remote selling; identify opportunities to automate or systematize administrative work.
• Lead, coach and develop the Personal Shopping team, setting individual expectations for revenue, outreach, conversion, retention and client development.
• Establish pipeline management and regular client book reviews; coach advisors in prospecting, relationship development, cross-selling, follow-up and closing.
• Recruit and develop sellers with digital fluency and luxury service instincts; build the structure, processes and capabilities needed to scale the business.
• Bring an established network of luxury clients and originate and grow meaningful client relationships.
• Personally support major commercial opportunities, key appointments, complex requests and significant relationship moments.
• Drive high-net-worth client acquisition through networking and key relationships; serve as a senior escalation point for top Personal Shopping clients.
• Partner with Retail leadership and store teams to connect digital Personal Shopping with physical retail.
• Work with Merchandising and Ecommerce on product opportunities, client demand and inventory visibility; partner with Client Services on complex service needs and high-value customer identification.
• Collaborate with CRM on client segmentation, targeting, opportunity identification and reporting.
• Work with Marketing and Events to identify opportunities to engage Personal Shopping clients through broader brand moments.

Qualifications

• Significant experience leading Personal Shopping, digital clienteling, remote selling or private client functions in luxury fashion or an adjacent luxury category.
• Demonstrated ownership of a digital or remote selling business with revenue accountability.
• A strong track record leading and developing Personal Shoppers, Client Advisors or other high-touch sellers.
• Deep expertise in digital luxury selling and the tools, behaviors and operating rhythms required to drive remote revenue.
• A personally developed book of high-value luxury clients and a demonstrated ability to originate and grow client relationships.
• Strong understanding of ecommerce, CRM, clienteling and client lifecycle management.
• Proven ability to work across digital, retail and broader DTC organizations.
• Strong commercial instincts and comfort working to clear revenue and productivity targets.
• Excellent leadership, communication and organizational skills.
• An entrepreneurial mindset and ability to build structure while remaining highly client-facing.
• The role regularly requires sitting, using hands to finger, handle or feel, and talking or hearing. It occasionally requires standing, walking, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling. The employee must occasionally lift or move up to 30 pounds; close vision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Experience

Significant experience in the specified luxury clienteling and selling functions; a strong track record leading and developing a team.

Compensation

The base compensation for this position ranges from USD 125,000 to USD 145,000 per annum.

Benefits

Medical, dental and vision programs; company bonus plan; employee discounts and perks; 401(k) plan with employer match; other ancillary benefits.

Culture

KHAITE’s professional environment reflects its New York identity and distinctive approach to luxury, balancing creative confidence with understated sophistication. Its emphasis on exceptional materials, craftsmanship, and precise design creates a shared focus on quality and a coherent creative vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.